Executive Snapshot

Situation Overview

IT Organizational Behaviors Blocking Successful Delivery of IT Services

Unintended Consequence 1: Protecting the Status Quo

Unintended Consequence 2: Inability to Change IT Behavior

Unintended Consequence 3: Measuring the Unimportant

Unintended Consequence 4: Failure to Convey IT's Achievements

Unintended Consequence 5: Cultural Resistance

Advice for the Technology Leader

Learn More

Related Research

Synopsis