1 INTRODUCTION
1.1 Study Assumptions and Market Definition
1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS
4.1 Market Overview
4.2 Industry Attractiveness - Porter's Five Force Analysis
4.2.1 Bargaining Power of Suppliers
4.2.2 Bargaining Power of Consumers
4.2.3 Threat of New Entrants
4.2.4 Threat of Substitute Products
4.2.5 Intensity of Competitive Rivalry
4.3 Industry Value Chain Analysis
4.4 Analysis of Major FSM Use-cases
4.4.1 Emergence of AR/VR for Remote Assistance
4.4.2 Focus on Predictive Maintenance for Customer Retention and Service
4.4.3 Gradual Transition Toward Back-end Automation
4.5 Key Considerations and Imperatives for Buyers
4.6 Impact of COVID-19 on Field Service Industry
4.7 Technology Snapshot

5 MARKET DYNAMICS
5.1 Market Drivers
5.1.1 Growing Emphasis on Maximizing Work Efficiency and Creating New Sales Opportunities
5.1.2 Technological Trends Such as Mobility and Adoption of Cloud-based Solutions
5.2 Market Challenges
5.2.1 Data Confidentiality Concerns, Implementation/Integration Issues, And Licensing Costs

6 MARKET SEGMENTATION
6.1 Deployment Type
6.1.1 On-premise
6.1.2 Cloud
6.2 Organisation Size
6.2.1 Small and Medium Enterprises
6.2.2 Large Enterprises
6.3 FSM Software and Service Type
6.3.1 Scheduling, Dispatch & Route Optimization
6.3.2 Service Contract Management
6.3.3 Work Order Management
6.3.4 Customer Management
6.3.5 Inventory Management
6.3.6 Other Software (Billing, Invoicing and Warranty Management)
6.3.7 Services
6.4 End User
6.4.1 Allied FM (Hard - Building and HVAC and Soft - Landscaping & Cleaning)
6.4.2 IT and Telecom
6.4.3 Healthcare and Lifesciences
6.4.4 Energy and Utilities
6.4.5 Oil and Gas
6.4.6 Manufacturing
6.4.7 Other End Users (Transportation, Real Estate, etc.)
6.5 Geography
6.5.1 North America
6.5.1.1 United States
6.5.1.2 Canada
6.5.2 Europe
6.5.2.1 United Kingdom
6.5.2.2 Germany
6.5.2.3 France
6.5.2.4 Rest of Europe
6.5.3 Asia Pacific
6.5.4 Rest of the World

7 COMPETITIVE LANDSCAPE
7.1 Company Profiles*
7.1.1 Field Aware US, Inc.
7.1.2 Oracle Corporation (OFSC)
7.1.3 IFS AB
7.1.4 ServiceMax Inc.
7.1.5 ServicePower, Inc.
7.1.6 SAP SE (Coresystems)
7.1.7 Microsoft Corporation (Dynamics 365 for Field Service)
7.1.8 Accruent LLC (Fortive Corp)
7.1.9 Mize, Inc.
7.1.10 Salesforce.com, Inc. (Field Service Cloud)
7.1.11 Zinier, Inc.
7.1.12 Trimble Inc.
7.1.13 The simPRO Group Pty Limited
7.1.14 Kirona Solutions Limited

8 INVESTMENT ANALYSIS

9 FUTURE OUTLOOK

Companies Mentioned
 - Field Aware US, Inc.
- Oracle Corporation (OFSC)
- IFS AB
- ServiceMax Inc.
- ServicePower, Inc.
- SAP SE (Coresystems)
- Microsoft Corporation (Dynamics 365 for Field Service)
- Accruent LLC (Fortive Corp)
- Mize, Inc.
- Salesforce.com, Inc. (Field Service Cloud)
- Zinier, Inc.
- Trimble Inc.
- The simPRO Group Pty Limited
- Kirona Solutions Limited