Executive Snapshot

Situation Overview

Uncertainties Mean All Organizations Must Have a Plan

Going Beyond the Expected to Innovate and Delight

While Some Firms Are Fixed on Survival, the Majority Are Moving Forward

Using Digital Transformation to Remake the Organization

Establishing the Priorities That Should Drive Any Effort

Flat or Declining Budgets Challenge Many Digital Strategies

Cybersecurity Is, By Far, the Top Priority for IT Spending

Business Goals with Solid Metrics Should Drive Any Digital Effort

Budgets and KPIs Should Align with Technology Priorities

Business and IT Leaders Often Have Different, But Complementary, Goals

Investments to Empower the Remote Workforce Fall Short

Advice for the Technology Leader

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