1 INTRODUCTION
1.1 Study Deliverables
1.2 Study Assumptions
1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS
4.1 Market Overview
4.1.1 Global BPO Market Size, By End-User
4.1.2 A Brief on Insurance BPO Services Offered
4.2 Regulatory Landscape Governing the Business Eco-system
4.3 Technology Adoption And Its Significance
4.4 Market Drivers
4.5 Market Restraints
4.6 Value Chain / Supply Chain Analysis
4.7 Porters 5 Force Analysis
4.7.1 Threat of New Entrants
4.7.2 Bargaining Power of Buyers/Consumers
4.7.3 Bargaining Power of Suppliers
4.7.4 Threat of Substitute Products
4.7.5 Intensity of Competitive Rivalry
4.8 Impact of Covid-19 on the Market

5 MARKET SEGMENTATION
5.1 Geography
5.1.1 North America
5.1.1.1 US
5.1.1.2 Canada
5.1.1.3 Rest of North America
5.1.2 Europe, Middle East And Africa
5.1.2.1 United Kingdom
5.1.2.2 Germany
5.1.2.3 France
5.1.2.4 Rest of Europe
5.1.2.5 Middle East & Africa
5.1.3 Asia Pacific
5.1.3.1 India
5.1.3.2 China
5.1.3.3 Japan
5.1.3.4 Rest of Asia-Pacific
5.1.4 Latin America
5.1.4.1 Brazil
5.1.4.2 Mexico
5.1.4.3 Rest of Latin America
5.2 By Service
5.2.1 Customer Care Services
5.2.2 Finance And Accounting Services
5.2.3 Human Resource Outsourcing Services
5.2.4 Underwriting Services
5.2.5 IT Services
5.3 By Insurance Type
5.3.1 Life And Annuity Insurance Provider
5.3.2 Property And Casualty Insurance Provider

6 COMPETITIVE LANDSCAPE
6.1 Market Competition Overview (Market Concentration And M&A Deals)
6.2 Company Profiles
6.2.1 WNS
6.2.2 DXC Technology
6.2.3 Infosys
6.2.4 Wipro
6.2.5 Cognizant
6.2.6 Mphasis
6.2.7 Syntel
6.2.8 Cogneesol
6.2.9 Dell
6.2.10 HCL
6.2.11 Genpact*

7 MARKET OPPORTUNITIES AND FUTURE TRENDS

Companies Mentioned
 - WNS
- DXC Technology
- Infosys
- Wipro
- Cognizant
- Mphasis
- Syntel
- Cogneesol
- Dell
- HCL
- Genpact*