1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary
3.1. Introduction

4. Market Overview
4.1. Introduction
4.2. Cumulative Impact of COVID-19

5. Market Dynamics
5.1. Introduction
5.2. Drivers
5.3. Restraints
5.4. Opportunities
5.5. Challenges

6. Chatbot Market, by Component
6.1. Introduction
6.2. Services
6.2.1. Managed Services
6.2.2. Professional Services
6.3. Solutions
6.3.1. Platform
6.3.2. Software

7. Chatbot Market, by Organization Size
7.1. Introduction
7.2. Large Enterprises
7.3. Small and Medium-Sized Enterprises

8. Chatbot Market, by Deployment Mode
8.1. Introduction
8.2. Cloud
8.3. On-Premises

9. Chatbot Market, by Channel Integration
9.1. Introduction
9.2. Contact Centers
9.3. Social Media
9.4. Websites

10. Chatbot Market, by Application
10.1. Introduction
10.2. Branding and Advertisement
10.3. Customer Engagement and Retention
10.4. Customer Service
10.5. Data Privacy and Compliance
10.6. Employee Engagement and on Boarding
10.7. Payment Processing
10.8. Personal Assistant

11. California Chatbot Market

12. Florida Chatbot Market

13. Illinois Chatbot Market

14. New York Chatbot Market

15. Ohio Chatbot Market

16. Pennsylvania Chatbot Market

17. Texas Chatbot Market

18. Competitive Landscape
18.1. FPNV Positioning Matrix
18.1.1. Quadrants
18.1.2. Business Strategy
18.1.3. Product Satisfaction
18.2. Market Ranking Analysis
18.3. Market Share Analysis, By Key Player
18.4. Competitive Scenario
18.4.1. Merger & Acquisition
18.4.2. Agreement, Collaboration, & Partnership
18.4.3. New Product Launch & Enhancement
18.4.4. Investment & Funding
18.4.5. Award, Recognition, & Expansion

19. Company Usability Profiles
19.1. Aivo
19.2. Amazon Web Services (AWS)
19.3. Artificial Solutions
19.4. Chatfuel
19.5. Cognicor Technologies
19.6. Contus
19.7. Conversica
19.8. Creative Virtual
19.9. Google
19.10. Gupshup
19.11. IBM
19.12. Inbenta
19.13. Kevit
19.14. Keyreply
19.15. Kore.AI
19.16. Livechat
19.17. Microsoft
19.18. Mindmeld
19.19. Nuance Communications
19.20. Oracle
19.21. Personetics
19.22. Pypestream
19.23. Servicenow
19.24. Smartbots
19.25. Yekaliva
19.26. Yellow Messenger

20. Appendix
20.1. Discussion Guide
20.2. License & Pricing

List of Figures

FIGURE 1. UNITED STATES CHATBOT MARKET SIZE, 2020 VS 2026 (USD MILLION)
FIGURE 2. UNITED STATES CHATBOT MARKET SIZE, 2018-2026 (USD MILLION)
FIGURE 3. UNITED STATES CHATBOT MARKET: MARKET DYNAMICS
FIGURE 4. UNITED STATES CHATBOT MARKET SIZE, BY COMPONENT, 2020 VS 2026 (%)
FIGURE 5. UNITED STATES CHATBOT MARKET SIZE, BY COMPONENT, 2020 VS 2026 (USD MILLION)
FIGURE 6. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CHATBOT MARKET SIZE, BY COMPONENT, 2026
FIGURE 7. UNITED STATES CHATBOT MARKET SIZE, BY SERVICES, 2018-2026 (USD MILLION)
FIGURE 8. UNITED STATES CHATBOT MARKET SIZE, BY SERVICES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 9. UNITED STATES CHATBOT MARKET SIZE, BY MANAGED SERVICES, 2018-2026 (USD MILLION)
FIGURE 10. UNITED STATES CHATBOT MARKET SIZE, BY MANAGED SERVICES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 11. UNITED STATES CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICES, 2018-2026 (USD MILLION)
FIGURE 12. UNITED STATES CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 13. UNITED STATES CHATBOT MARKET SIZE, BY SOLUTIONS, 2018-2026 (USD MILLION)
FIGURE 14. UNITED STATES CHATBOT MARKET SIZE, BY SOLUTIONS, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 15. UNITED STATES CHATBOT MARKET SIZE, BY PLATFORM, 2018-2026 (USD MILLION)
FIGURE 16. UNITED STATES CHATBOT MARKET SIZE, BY PLATFORM, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 17. UNITED STATES CHATBOT MARKET SIZE, BY SOFTWARE, 2018-2026 (USD MILLION)
FIGURE 18. UNITED STATES CHATBOT MARKET SIZE, BY SOFTWARE, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 19. UNITED STATES CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020 VS 2026 (%)
FIGURE 20. UNITED STATES CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020 VS 2026 (USD MILLION)
FIGURE 21. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2026
FIGURE 22. UNITED STATES CHATBOT MARKET SIZE, BY LARGE ENTERPRISES, 2018-2026 (USD MILLION)
FIGURE 23. UNITED STATES CHATBOT MARKET SIZE, BY LARGE ENTERPRISES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 24. UNITED STATES CHATBOT MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, 2018-2026 (USD MILLION)
FIGURE 25. UNITED STATES CHATBOT MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 26. UNITED STATES CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020 VS 2026 (%)
FIGURE 27. UNITED STATES CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020 VS 2026 (USD MILLION)
FIGURE 28. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2026
FIGURE 29. UNITED STATES CHATBOT MARKET SIZE, BY CLOUD, 2018-2026 (USD MILLION)
FIGURE 30. UNITED STATES CHATBOT MARKET SIZE, BY CLOUD, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 31. UNITED STATES CHATBOT MARKET SIZE, BY ON-PREMISES, 2018-2026 (USD MILLION)
FIGURE 32. UNITED STATES CHATBOT MARKET SIZE, BY ON-PREMISES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 33. UNITED STATES CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020 VS 2026 (%)
FIGURE 34. UNITED STATES CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020 VS 2026 (USD MILLION)
FIGURE 35. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2026
FIGURE 36. UNITED STATES CHATBOT MARKET SIZE, BY CONTACT CENTERS, 2018-2026 (USD MILLION)
FIGURE 37. UNITED STATES CHATBOT MARKET SIZE, BY CONTACT CENTERS, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 38. UNITED STATES CHATBOT MARKET SIZE, BY SOCIAL MEDIA, 2018-2026 (USD MILLION)
FIGURE 39. UNITED STATES CHATBOT MARKET SIZE, BY SOCIAL MEDIA, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 40. UNITED STATES CHATBOT MARKET SIZE, BY WEBSITES, 2018-2026 (USD MILLION)
FIGURE 41. UNITED STATES CHATBOT MARKET SIZE, BY WEBSITES, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 42. UNITED STATES CHATBOT MARKET SIZE, BY APPLICATION, 2020 VS 2026 (%)
FIGURE 43. UNITED STATES CHATBOT MARKET SIZE, BY APPLICATION, 2020 VS 2026 (USD MILLION)
FIGURE 44. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CHATBOT MARKET SIZE, BY APPLICATION, 2026
FIGURE 45. UNITED STATES CHATBOT MARKET SIZE, BY BRANDING AND ADVERTISEMENT, 2018-2026 (USD MILLION)
FIGURE 46. UNITED STATES CHATBOT MARKET SIZE, BY BRANDING AND ADVERTISEMENT, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 47. UNITED STATES CHATBOT MARKET SIZE, BY CUSTOMER ENGAGEMENT AND RETENTION, 2018-2026 (USD MILLION)
FIGURE 48. UNITED STATES CHATBOT MARKET SIZE, BY CUSTOMER ENGAGEMENT AND RETENTION, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 49. UNITED STATES CHATBOT MARKET SIZE, BY CUSTOMER SERVICE, 2018-2026 (USD MILLION)
FIGURE 50. UNITED STATES CHATBOT MARKET SIZE, BY CUSTOMER SERVICE, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 51. UNITED STATES CHATBOT MARKET SIZE, BY DATA PRIVACY AND COMPLIANCE, 2018-2026 (USD MILLION)
FIGURE 52. UNITED STATES CHATBOT MARKET SIZE, BY DATA PRIVACY AND COMPLIANCE, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 53. UNITED STATES CHATBOT MARKET SIZE, BY EMPLOYEE ENGAGEMENT AND ON BOARDING, 2018-2026 (USD MILLION)
FIGURE 54. UNITED STATES CHATBOT MARKET SIZE, BY EMPLOYEE ENGAGEMENT AND ON BOARDING, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 55. UNITED STATES CHATBOT MARKET SIZE, BY PAYMENT PROCESSING, 2018-2026 (USD MILLION)
FIGURE 56. UNITED STATES CHATBOT MARKET SIZE, BY PAYMENT PROCESSING, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 57. UNITED STATES CHATBOT MARKET SIZE, BY PERSONAL ASSISTANT, 2018-2026 (USD MILLION)
FIGURE 58. UNITED STATES CHATBOT MARKET SIZE, BY PERSONAL ASSISTANT, BY STATE, 2020 VS 2026 (USD MILLION)
FIGURE 59. UNITED STATES CHATBOT MARKET: FPNV POSITIONING MATRIX
FIGURE 60. UNITED STATES CHATBOT MARKET: SHARE, BY KEY PLAYER, 2020
FIGURE 61. COMPETITIVE SCENARIO ANALYSIS IN UNITED STATES CHATBOT MARKET, BY TYPE

List of Tables

TABLE 1. UNITED STATES CHATBOT MARKET: MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016-2020
TABLE 3. UNITED STATES CHATBOT MARKET SIZE, 2018-2026 (USD MILLION)
TABLE 4. UNITED STATES CHATBOT MARKET SIZE, BY COMPONENT, 2018-2026 (USD MILLION)
TABLE 5. UNITED STATES CHATBOT MARKET SIZE, BY SERVICES, BY STATE, 2018-2026 (USD MILLION)
TABLE 6. UNITED STATES CHATBOT MARKET SIZE, BY MANAGED SERVICES, BY STATE, 2018-2026 (USD MILLION)
TABLE 7. UNITED STATES CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICES, BY STATE, 2018-2026 (USD MILLION)
TABLE 8. UNITED STATES CHATBOT MARKET SIZE, BY SOLUTIONS, BY STATE, 2018-2026 (USD MILLION)
TABLE 9. UNITED STATES CHATBOT MARKET SIZE, BY PLATFORM, BY STATE, 2018-2026 (USD MILLION)
TABLE 10. UNITED STATES CHATBOT MARKET SIZE, BY SOFTWARE, BY STATE, 2018-2026 (USD MILLION)
TABLE 11. UNITED STATES CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2018-2026 (USD MILLION)
TABLE 12. UNITED STATES CHATBOT MARKET SIZE, BY LARGE ENTERPRISES, BY STATE, 2018-2026 (USD MILLION)
TABLE 13. UNITED STATES CHATBOT MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY STATE, 2018-2026 (USD MILLION)
TABLE 14. UNITED STATES CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2018-2026 (USD MILLION)
TABLE 15. UNITED STATES CHATBOT MARKET SIZE, BY CLOUD, BY STATE, 2018-2026 (USD MILLION)
TABLE 16. UNITED STATES CHATBOT MARKET SIZE, BY ON-PREMISES, BY STATE, 2018-2026 (USD MILLION)
TABLE 17. UNITED STATES CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2018-2026 (USD MILLION)
TABLE 18. UNITED STATES CHATBOT MARKET SIZE, BY CONTACT CENTERS, BY STATE, 2018-2026 (USD MILLION)
TABLE 19. UNITED STATES CHATBOT MARKET SIZE, BY SOCIAL MEDIA, BY STATE, 2018-2026 (USD MILLION)
TABLE 20. UNITED STATES CHATBOT MARKET SIZE, BY WEBSITES, BY STATE, 2018-2026 (USD MILLION)
TABLE 21. UNITED STATES CHATBOT MARKET SIZE, BY APPLICATION, 2018-2026 (USD MILLION)
TABLE 22. UNITED STATES CHATBOT MARKET SIZE, BY BRANDING AND ADVERTISEMENT, BY STATE, 2018-2026 (USD MILLION)
TABLE 23. UNITED STATES CHATBOT MARKET SIZE, BY CUSTOMER ENGAGEMENT AND RETENTION, BY STATE, 2018-2026 (USD MILLION)
TABLE 24. UNITED STATES CHATBOT MARKET SIZE, BY CUSTOMER SERVICE, BY STATE, 2018-2026 (USD MILLION)
TABLE 25. UNITED STATES CHATBOT MARKET SIZE, BY DATA PRIVACY AND COMPLIANCE, BY STATE, 2018-2026 (USD MILLION)
TABLE 26. UNITED STATES CHATBOT MARKET SIZE, BY EMPLOYEE ENGAGEMENT AND ON BOARDING, BY STATE, 2018-2026 (USD MILLION)
TABLE 27. UNITED STATES CHATBOT MARKET SIZE, BY PAYMENT PROCESSING, BY STATE, 2018-2026 (USD MILLION)
TABLE 28. UNITED STATES CHATBOT MARKET SIZE, BY PERSONAL ASSISTANT, BY STATE, 2018-2026 (USD MILLION)
TABLE 29. UNITED STATES CHATBOT MARKET: SCORES
TABLE 30. UNITED STATES CHATBOT MARKET: BUSINESS STRATEGY
TABLE 31. UNITED STATES CHATBOT MARKET: PRODUCT SATISFACTION
TABLE 32. UNITED STATES CHATBOT MARKET: RANKING
TABLE 33. UNITED STATES CHATBOT MARKET: SHARE, BY KEY PLAYER, 2020
TABLE 34. UNITED STATES CHATBOT MARKET: MERGER & ACQUISITION
TABLE 35. UNITED STATES CHATBOT MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 36. UNITED STATES CHATBOT MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 37. UNITED STATES CHATBOT MARKET: INVESTMENT & FUNDING
TABLE 38. UNITED STATES CHATBOT MARKET: AWARD, RECOGNITION, & EXPANSION
TABLE 39. UNITED STATES CHATBOT MARKET: LICENSE & PRICING

Companies Mentioned

Aivo
Amazon Web Services (AWS)
Artificial Solutions
Chatfuel
Cognicor Technologies
Contus
Conversica
Creative Virtual
Google
Gupshup
IBM
Inbenta
Kevit
Keyreply
Kore.AI
Livechat
Microsoft
Mindmeld
Nuance Communications
Oracle
Personetics
Pypestream
Servicenow
Smartbots
Yekaliva
Yellow Messenger