1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Introduction
2.2. Define: Research Objective
2.3. Determine: Research Design
2.4. Prepare: Research Instrument
2.5. Collect: Data Source
2.6. Analyze: Data Interpretation
2.7. Formulate: Data Verification
2.8. Publish: Research Report
2.9. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights
5.1. Market Dynamics
5.1.1. Drivers
5.1.2. Restraints
5.1.3. Opportunities
5.1.4. Challenges
5.2. Cumulative Impact of COVID-19

6. Cloud ITSM Market, by Component
6.1. Introduction
6.2. Services
6.3. Solutions

7. Cloud ITSM Market, by Solution
7.1. Introduction
7.2. Configuration and Change Management
7.3. Dashboard Reporting and Analytics
7.4. Operations and Performance Management
7.5. Service Desk Software
7.6. Service Portfolio Management

8. Cloud ITSM Market, by Service
8.1. Introduction
8.2. Managed Services
8.3. Professional Services

9. Cloud ITSM Market, by Organization Size
9.1. Introduction
9.2. Large Enterprises
9.3. Small and Medium-Sized Enterprises

10. Cloud ITSM Market, by Vertical
10.1. Introduction
10.2. Banking, Financial Services, and Insurance
10.3. Government and Public Sector
10.4. Healthcare and Life Sciences
10.5. IT and ITES
10.6. Manufacturing
10.7. Media and Entertainment
10.8. Retail and Consumer Goods
10.9. Telecommunications
10.10. Travel and Hospitality

11. California Cloud ITSM Market

12. Florida Cloud ITSM Market

13. Illinois Cloud ITSM Market

14. New York Cloud ITSM Market

15. Ohio Cloud ITSM Market

16. Pennsylvania Cloud ITSM Market

17. Texas Cloud ITSM Market

18. Competitive Landscape
18.1. FPNV Positioning Matrix
18.1.1. Quadrants
18.1.2. Business Strategy
18.1.3. Product Satisfaction
18.2. Market Ranking Analysis
18.3. Market Share Analysis, By Key Player
18.4. Competitive Scenario
18.4.1. Merger & Acquisition
18.4.2. Agreement, Collaboration, & Partnership
18.4.3. New Product Launch & Enhancement
18.4.4. Investment & Funding
18.4.5. Award, Recognition, & Expansion

19. Company Usability Profiles
19.1. Alemba
19.2. Atlassian Corporation Plc
19.3. Autotask Corporation
19.4. BMC Software, Inc.
19.5. CA Technologies
19.6. Cherwell Software
19.7. Citrix Systems, Inc.
19.8. EASYVISTA
19.9. EZOfficeInventory
19.10. Hewlett Packard Enterprise Development LP
19.11. International Business Machines Corporation
19.12. ITarian LLC
19.13. Ivanti
19.14. LogMeIn, Inc.
19.15. Micro Focus International plc
19.16. Microsoft Corporation
19.17. Mint Service Desk
19.18. Oracle Corporation
19.19. ServiceNow
19.20. SolarWinds Inc.
19.21. Spiceworks Inc
19.22. Symphony SummitAI
19.23. SysAid Technologies
19.24. TOPdesk
19.25. Zendesk Inc.

20. Appendix
20.1. Discussion Guide
20.2. License & Pricing

List of Figures

FIGURE 1. UNITED STATES CLOUD ITSM MARKET: RESEARCH PROCESS
FIGURE 2. UNITED STATES CLOUD ITSM MARKET: MARKET DYNAMICS
FIGURE 3. UNITED STATES CLOUD ITSM MARKET SIZE, BY COMPONENT , 2020 VS 2027 (%)
FIGURE 4. UNITED STATES CLOUD ITSM MARKET SIZE, BY COMPONENT , 2020 VS 2027 (USD MILLION)
FIGURE 5. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CLOUD ITSM MARKET SIZE, BY COMPONENT , 2027
FIGURE 6. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICES, 2018-2027 (USD MILLION)
FIGURE 7. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICES, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 8. UNITED STATES CLOUD ITSM MARKET SIZE, BY SOLUTIONS, 2018-2027 (USD MILLION)
FIGURE 9. UNITED STATES CLOUD ITSM MARKET SIZE, BY SOLUTIONS, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 10. UNITED STATES CLOUD ITSM MARKET SIZE, BY SOLUTION , 2020 VS 2027 (%)
FIGURE 11. UNITED STATES CLOUD ITSM MARKET SIZE, BY SOLUTION , 2020 VS 2027 (USD MILLION)
FIGURE 12. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CLOUD ITSM MARKET SIZE, BY SOLUTION , 2027
FIGURE 13. UNITED STATES CLOUD ITSM MARKET SIZE, BY CONFIGURATION AND CHANGE MANAGEMENT, 2018-2027 (USD MILLION)
FIGURE 14. UNITED STATES CLOUD ITSM MARKET SIZE, BY CONFIGURATION AND CHANGE MANAGEMENT, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 15. UNITED STATES CLOUD ITSM MARKET SIZE, BY DASHBOARD REPORTING AND ANALYTICS, 2018-2027 (USD MILLION)
FIGURE 16. UNITED STATES CLOUD ITSM MARKET SIZE, BY DASHBOARD REPORTING AND ANALYTICS, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 17. UNITED STATES CLOUD ITSM MARKET SIZE, BY OPERATIONS AND PERFORMANCE MANAGEMENT, 2018-2027 (USD MILLION)
FIGURE 18. UNITED STATES CLOUD ITSM MARKET SIZE, BY OPERATIONS AND PERFORMANCE MANAGEMENT, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 19. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE DESK SOFTWARE, 2018-2027 (USD MILLION)
FIGURE 20. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE DESK SOFTWARE, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 21. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE PORTFOLIO MANAGEMENT, 2018-2027 (USD MILLION)
FIGURE 22. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE PORTFOLIO MANAGEMENT, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 23. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE, 2020 VS 2027 (%)
FIGURE 24. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE, 2020 VS 2027 (USD MILLION)
FIGURE 25. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE, 2027
FIGURE 26. UNITED STATES CLOUD ITSM MARKET SIZE, BY MANAGED SERVICES, 2018-2027 (USD MILLION)
FIGURE 27. UNITED STATES CLOUD ITSM MARKET SIZE, BY MANAGED SERVICES, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 28. UNITED STATES CLOUD ITSM MARKET SIZE, BY PROFESSIONAL SERVICES, 2018-2027 (USD MILLION)
FIGURE 29. UNITED STATES CLOUD ITSM MARKET SIZE, BY PROFESSIONAL SERVICES, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 30. UNITED STATES CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020 VS 2027 (%)
FIGURE 31. UNITED STATES CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020 VS 2027 (USD MILLION)
FIGURE 32. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2027
FIGURE 33. UNITED STATES CLOUD ITSM MARKET SIZE, BY LARGE ENTERPRISES, 2018-2027 (USD MILLION)
FIGURE 34. UNITED STATES CLOUD ITSM MARKET SIZE, BY LARGE ENTERPRISES, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 35. UNITED STATES CLOUD ITSM MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, 2018-2027 (USD MILLION)
FIGURE 36. UNITED STATES CLOUD ITSM MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 37. UNITED STATES CLOUD ITSM MARKET SIZE, BY VERTICAL , 2020 VS 2027 (%)
FIGURE 38. UNITED STATES CLOUD ITSM MARKET SIZE, BY VERTICAL , 2020 VS 2027 (USD MILLION)
FIGURE 39. COMPETITIVE STRATEGIC WINDOW FOR UNITED STATES CLOUD ITSM MARKET SIZE, BY VERTICAL , 2027
FIGURE 40. UNITED STATES CLOUD ITSM MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, 2018-2027 (USD MILLION)
FIGURE 41. UNITED STATES CLOUD ITSM MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 42. UNITED STATES CLOUD ITSM MARKET SIZE, BY GOVERNMENT AND PUBLIC SECTOR, 2018-2027 (USD MILLION)
FIGURE 43. UNITED STATES CLOUD ITSM MARKET SIZE, BY GOVERNMENT AND PUBLIC SECTOR, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 44. UNITED STATES CLOUD ITSM MARKET SIZE, BY HEALTHCARE AND LIFE SCIENCES, 2018-2027 (USD MILLION)
FIGURE 45. UNITED STATES CLOUD ITSM MARKET SIZE, BY HEALTHCARE AND LIFE SCIENCES, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 46. UNITED STATES CLOUD ITSM MARKET SIZE, BY IT AND ITES, 2018-2027 (USD MILLION)
FIGURE 47. UNITED STATES CLOUD ITSM MARKET SIZE, BY IT AND ITES, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 48. UNITED STATES CLOUD ITSM MARKET SIZE, BY MANUFACTURING, 2018-2027 (USD MILLION)
FIGURE 49. UNITED STATES CLOUD ITSM MARKET SIZE, BY MANUFACTURING, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 50. UNITED STATES CLOUD ITSM MARKET SIZE, BY MEDIA AND ENTERTAINMENT, 2018-2027 (USD MILLION)
FIGURE 51. UNITED STATES CLOUD ITSM MARKET SIZE, BY MEDIA AND ENTERTAINMENT, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 52. UNITED STATES CLOUD ITSM MARKET SIZE, BY RETAIL AND CONSUMER GOODS, 2018-2027 (USD MILLION)
FIGURE 53. UNITED STATES CLOUD ITSM MARKET SIZE, BY RETAIL AND CONSUMER GOODS, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 54. UNITED STATES CLOUD ITSM MARKET SIZE, BY TELECOMMUNICATIONS, 2018-2027 (USD MILLION)
FIGURE 55. UNITED STATES CLOUD ITSM MARKET SIZE, BY TELECOMMUNICATIONS, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 56. UNITED STATES CLOUD ITSM MARKET SIZE, BY TRAVEL AND HOSPITALITY, 2018-2027 (USD MILLION)
FIGURE 57. UNITED STATES CLOUD ITSM MARKET SIZE, BY TRAVEL AND HOSPITALITY, BY STATE, 2020 VS 2027 (USD MILLION)
FIGURE 58. UNITED STATES CLOUD ITSM MARKET: FPNV POSITIONING MATRIX
FIGURE 59. UNITED STATES CLOUD ITSM MARKET: SHARE, BY KEY PLAYER, 2020
FIGURE 60. COMPETITIVE SCENARIO ANALYSIS IN UNITED STATES CLOUD ITSM MARKET, BY TYPE

List of Tables

TABLE 1. UNITED STATES CLOUD ITSM MARKET: MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016-2020
TABLE 3. UNITED STATES CLOUD ITSM MARKET SIZE, BY COMPONENT , 2018-2027 (USD MILLION)
TABLE 4. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICES, BY STATE, 2018-2027 (USD MILLION)
TABLE 5. UNITED STATES CLOUD ITSM MARKET SIZE, BY SOLUTIONS, BY STATE, 2018-2027 (USD MILLION)
TABLE 6. UNITED STATES CLOUD ITSM MARKET SIZE, BY SOLUTION , 2018-2027 (USD MILLION)
TABLE 7. UNITED STATES CLOUD ITSM MARKET SIZE, BY CONFIGURATION AND CHANGE MANAGEMENT, BY STATE, 2018-2027 (USD MILLION)
TABLE 8. UNITED STATES CLOUD ITSM MARKET SIZE, BY DASHBOARD REPORTING AND ANALYTICS, BY STATE, 2018-2027 (USD MILLION)
TABLE 9. UNITED STATES CLOUD ITSM MARKET SIZE, BY OPERATIONS AND PERFORMANCE MANAGEMENT, BY STATE, 2018-2027 (USD MILLION)
TABLE 10. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE DESK SOFTWARE, BY STATE, 2018-2027 (USD MILLION)
TABLE 11. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE PORTFOLIO MANAGEMENT, BY STATE, 2018-2027 (USD MILLION)
TABLE 12. UNITED STATES CLOUD ITSM MARKET SIZE, BY SERVICE, 2018-2027 (USD MILLION)
TABLE 13. UNITED STATES CLOUD ITSM MARKET SIZE, BY MANAGED SERVICES, BY STATE, 2018-2027 (USD MILLION)
TABLE 14. UNITED STATES CLOUD ITSM MARKET SIZE, BY PROFESSIONAL SERVICES, BY STATE, 2018-2027 (USD MILLION)
TABLE 15. UNITED STATES CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2018-2027 (USD MILLION)
TABLE 16. UNITED STATES CLOUD ITSM MARKET SIZE, BY LARGE ENTERPRISES, BY STATE, 2018-2027 (USD MILLION)
TABLE 17. UNITED STATES CLOUD ITSM MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY STATE, 2018-2027 (USD MILLION)
TABLE 18. UNITED STATES CLOUD ITSM MARKET SIZE, BY VERTICAL , 2018-2027 (USD MILLION)
TABLE 19. UNITED STATES CLOUD ITSM MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY STATE, 2018-2027 (USD MILLION)
TABLE 20. UNITED STATES CLOUD ITSM MARKET SIZE, BY GOVERNMENT AND PUBLIC SECTOR, BY STATE, 2018-2027 (USD MILLION)
TABLE 21. UNITED STATES CLOUD ITSM MARKET SIZE, BY HEALTHCARE AND LIFE SCIENCES, BY STATE, 2018-2027 (USD MILLION)
TABLE 22. UNITED STATES CLOUD ITSM MARKET SIZE, BY IT AND ITES, BY STATE, 2018-2027 (USD MILLION)
TABLE 23. UNITED STATES CLOUD ITSM MARKET SIZE, BY MANUFACTURING, BY STATE, 2018-2027 (USD MILLION)
TABLE 24. UNITED STATES CLOUD ITSM MARKET SIZE, BY MEDIA AND ENTERTAINMENT, BY STATE, 2018-2027 (USD MILLION)
TABLE 25. UNITED STATES CLOUD ITSM MARKET SIZE, BY RETAIL AND CONSUMER GOODS, BY STATE, 2018-2027 (USD MILLION)
TABLE 26. UNITED STATES CLOUD ITSM MARKET SIZE, BY TELECOMMUNICATIONS, BY STATE, 2018-2027 (USD MILLION)
TABLE 27. UNITED STATES CLOUD ITSM MARKET SIZE, BY TRAVEL AND HOSPITALITY, BY STATE, 2018-2027 (USD MILLION)
TABLE 28. UNITED STATES CLOUD ITSM MARKET: SCORES
TABLE 29. UNITED STATES CLOUD ITSM MARKET: BUSINESS STRATEGY
TABLE 30. UNITED STATES CLOUD ITSM MARKET: PRODUCT SATISFACTION
TABLE 31. UNITED STATES CLOUD ITSM MARKET: RANKING
TABLE 32. UNITED STATES CLOUD ITSM MARKET: SHARE, BY KEY PLAYER, 2020
TABLE 33. UNITED STATES CLOUD ITSM MARKET: MERGER & ACQUISITION
TABLE 34. UNITED STATES CLOUD ITSM MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 35. UNITED STATES CLOUD ITSM MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 36. UNITED STATES CLOUD ITSM MARKET: INVESTMENT & FUNDING
TABLE 37. UNITED STATES CLOUD ITSM MARKET: AWARD, RECOGNITION, & EXPANSION
TABLE 38. UNITED STATES CLOUD ITSM MARKET: LICENSE & PRICING

Companies Mentioned

Alemba
Atlassian Corporation Plc
Autotask Corporation
BMC Software, Inc.
CA Technologies
Cherwell Software
Citrix Systems, Inc.
EASYVISTA
EZOfficeInventory
Hewlett Packard Enterprise Development LP
International Business Machines Corporation
ITarian LLC
Ivanti
LogMeIn, Inc.
Micro Focus International plc
Microsoft Corporation
Mint Service Desk
Oracle Corporation
ServiceNow
SolarWinds Inc.
Spiceworks Inc
Symphony SummitAI
SysAid Technologies
TOPdesk
Zendesk Inc.