1. Preface
1.1. Objectives of the Study
1.2. Market Segmentation & Coverage
1.3. Years Considered for the Study
1.4. Currency & Pricing
1.5. Language
1.6. Limitations
1.7. Assumptions
1.8. Stakeholders

2. Research Methodology
2.1. Define: Research Objective
2.2. Determine: Research Design
2.3. Prepare: Research Instrument
2.4. Collect: Data Source
2.5. Analyze: Data Interpretation
2.6. Formulate: Data Verification
2.7. Publish: Research Report
2.8. Repeat: Report Update

3. Executive Summary
3.1. Introduction

4. Market Overview
4.1. Introduction
4.2. Cumulative Impact of COVID-19

5. Market Dynamics
5.1. Introduction
5.2. Drivers
5.2.1. Increasing adoption of enterprise cloud solutions for contact centers
5.2.2. Rising availability of omnichannel contact center to engage businesses with social media, chat, video, telephone, or another touchpoint
5.3. Restraints
5.3.1. High initial investment to set up a Contact Centre Solution
5.4. Opportunities
5.4.1. Benefits of gamification on cloud-based contact centers
5.4.2. Advancement by integrating AI, analytics, and NLP Capabilities to add value in existing cloud-based contact centers
5.5. Challenges
5.5.1. Issues regarding the security of cloud-based solutions

6. Cloud-Based Contact Center Market, by Solution
6.1. Introduction
6.2. Agent Performance Optimization
6.3. Automatic Call Distribution
6.4. Dialers
6.5. Interactive Voice Response

7. Cloud-Based Contact Center Market, by Service
7.1. Introduction
7.2. Managed Services
7.3. Professional Services

8. Cloud-Based Contact Center Market, by Organization Size
8.1. Introduction
8.2. Large Enterprises
8.3. Small and Medium-Sized Enterprises

9. Cloud-Based Contact Center Market, by Application
9.1. Introduction
9.2. Call Routing and Queuing
9.3. Chat Quality and Monitoring
9.4. Data Integration and Recording
9.5. Real-Time Decision Making
9.6. Workforce Optimization

10. Cloud-Based Contact Center Market, by Deployment Model
10.1. Introduction
10.2. Private Cloud
10.3. Public Cloud

11. Cloud-Based Contact Center Market, by Vertical
11.1. Introduction
11.2. Banking, Financial Services, and Insurance
11.3. Consumer Goods and Retail
11.4. Government and Public Sector
11.5. Healthcare and Life Sciences
11.6. Manufacturing
11.7. Media and Entertainment
11.8. Telecommunication and IT

12. Americas Cloud-Based Contact Center Market
12.1. Introduction
12.2. Argentina
12.3. Brazil
12.4. Canada
12.5. Mexico
12.6. United States

13. Asia-Pacific Cloud-Based Contact Center Market
13.1. Introduction
13.2. Australia
13.3. China
13.4. India
13.5. Indonesia
13.6. Japan
13.7. Malaysia
13.8. Philippines
13.9. Singapore
13.10. South Korea
13.11. Taiwan
13.12. Thailand

14. Europe, Middle East & Africa Cloud-Based Contact Center Market
14.1. Introduction
14.2. France
14.3. Germany
14.4. Italy
14.5. Netherlands
14.6. Qatar
14.7. Russia
14.8. Saudi Arabia
14.9. South Africa
14.10. Spain
14.11. United Arab Emirates
14.12. United Kingdom

15. Competitive Landscape
15.1. FPNV Positioning Matrix
15.1.1. Quadrants
15.1.2. Business Strategy
15.1.3. Product Satisfaction
15.2. Market Ranking Analysis
15.3. Market Share Analysis, By Key Player
15.4. Competitive Scenario
15.4.1. Merger & Acquisition
15.4.2. Agreement, Collaboration, & Partnership
15.4.3. New Product Launch & Enhancement
15.4.4. Investment & Funding
15.4.5. Award, Recognition, & Expansion

16. Company Usability Profiles
16.1. 3CLogic
16.2. Aircall, Inc
16.3. Ameyo
16.4. Aspect Software, Inc.
16.5. Avaya Inc.
16.6. Cisco Systems, Inc.
16.7. CLogic
16.8. CONTENT GURU LIMITED
16.9. Enghouse Interactive
16.10. Evolve IP, LLC
16.11. Five9 Inc.
16.12. Genesys Telecommunications Laboratories, Inc.
16.13. Lifesize, Inc
16.14. NICE Ltd.
16.15. Oracle Corporation
16.16. Pypestream Inc
16.17. RingCentral, Inc.
16.18. Talkdesk, Inc
16.19. TechSee Augmented Vision Ltd.
16.20. TWILIO, INC.
16.21. Vocalcom
16.22. Vonage

17. Appendix
17.1. Discussion Guide
17.2. License & Pricing

List of Figures

FIGURE 1. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2020 VS 2026 (USD BILLION)
FIGURE 2. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 3. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: MARKET DYNAMICS
FIGURE 4. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2020 VS 2026 (%)
FIGURE 5. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2020 VS 2026 (USD BILLION)
FIGURE 6. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2026
FIGURE 7. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AGENT PERFORMANCE OPTIMIZATION, 2018-2026 (USD BILLION)
FIGURE 8. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AGENT PERFORMANCE OPTIMIZATION, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 9. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, 2018-2026 (USD BILLION)
FIGURE 10. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 11. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DIALERS, 2018-2026 (USD BILLION)
FIGURE 12. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DIALERS, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 13. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, 2018-2026 (USD BILLION)
FIGURE 14. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 15. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2020 VS 2026 (%)
FIGURE 16. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2020 VS 2026 (USD BILLION)
FIGURE 17. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2026
FIGURE 18. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANAGED SERVICES, 2018-2026 (USD BILLION)
FIGURE 19. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 20. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PROFESSIONAL SERVICES, 2018-2026 (USD BILLION)
FIGURE 21. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 22. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020 VS 2026 (%)
FIGURE 23. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2020 VS 2026 (USD BILLION)
FIGURE 24. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2026
FIGURE 25. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY LARGE ENTERPRISES, 2018-2026 (USD BILLION)
FIGURE 26. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 27. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, 2018-2026 (USD BILLION)
FIGURE 28. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 29. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2020 VS 2026 (%)
FIGURE 30. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2020 VS 2026 (USD BILLION)
FIGURE 31. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2026
FIGURE 32. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CALL ROUTING AND QUEUING, 2018-2026 (USD BILLION)
FIGURE 33. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CALL ROUTING AND QUEUING, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 34. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CHAT QUALITY AND MONITORING, 2018-2026 (USD BILLION)
FIGURE 35. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CHAT QUALITY AND MONITORING, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 36. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DATA INTEGRATION AND RECORDING, 2018-2026 (USD BILLION)
FIGURE 37. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DATA INTEGRATION AND RECORDING, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 38. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REAL-TIME DECISION MAKING, 2018-2026 (USD BILLION)
FIGURE 39. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REAL-TIME DECISION MAKING, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 40. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY WORKFORCE OPTIMIZATION, 2018-2026 (USD BILLION)
FIGURE 41. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 42. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020 VS 2026 (%)
FIGURE 43. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2020 VS 2026 (USD BILLION)
FIGURE 44. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2026
FIGURE 45. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PRIVATE CLOUD, 2018-2026 (USD BILLION)
FIGURE 46. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PRIVATE CLOUD, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 47. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PUBLIC CLOUD, 2018-2026 (USD BILLION)
FIGURE 48. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PUBLIC CLOUD, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 49. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2020 VS 2026 (%)
FIGURE 50. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2020 VS 2026 (USD BILLION)
FIGURE 51. COMPETITIVE STRATEGIC WINDOW FOR GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2026
FIGURE 52. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, 2018-2026 (USD BILLION)
FIGURE 53. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 54. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CONSUMER GOODS AND RETAIL, 2018-2026 (USD BILLION)
FIGURE 55. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CONSUMER GOODS AND RETAIL, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 56. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY GOVERNMENT AND PUBLIC SECTOR, 2018-2026 (USD BILLION)
FIGURE 57. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY GOVERNMENT AND PUBLIC SECTOR, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 58. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY HEALTHCARE AND LIFE SCIENCES, 2018-2026 (USD BILLION)
FIGURE 59. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY HEALTHCARE AND LIFE SCIENCES, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 60. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANUFACTURING, 2018-2026 (USD BILLION)
FIGURE 61. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANUFACTURING, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 62. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MEDIA AND ENTERTAINMENT, 2018-2026 (USD BILLION)
FIGURE 63. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MEDIA AND ENTERTAINMENT, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 64. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TELECOMMUNICATION AND IT, 2018-2026 (USD BILLION)
FIGURE 65. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TELECOMMUNICATION AND IT, BY REGION, 2020 VS 2026 (USD BILLION)
FIGURE 66. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 67. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 68. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 69. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 70. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 71. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 72. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 73. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 74. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 75. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 76. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 77. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 78. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 79. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 80. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 81. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 82. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 83. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 84. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 85. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 86. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 87. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 88. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 89. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 90. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 91. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 92. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 93. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 94. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 95. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
FIGURE 96. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: FPNV POSITIONING MATRIX
FIGURE 97. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: SHARE, BY KEY PLAYER, 2020
FIGURE 98. COMPETITIVE SCENARIO ANALYSIS IN GLOBAL CLOUD-BASED CONTACT CENTER MARKET, BY TYPE

List of Tables

TABLE 1. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: MARKET SEGMENTATION & COVERAGE
TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2016-2020
TABLE 3. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 4. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SOLUTION, 2018-2026 (USD BILLION)
TABLE 5. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AGENT PERFORMANCE OPTIMIZATION, BY REGION, 2018-2026 (USD BILLION)
TABLE 6. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY AUTOMATIC CALL DISTRIBUTION, BY REGION, 2018-2026 (USD BILLION)
TABLE 7. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DIALERS, BY REGION, 2018-2026 (USD BILLION)
TABLE 8. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY INTERACTIVE VOICE RESPONSE, BY REGION, 2018-2026 (USD BILLION)
TABLE 9. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SERVICE, 2018-2026 (USD BILLION)
TABLE 10. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2026 (USD BILLION)
TABLE 11. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2026 (USD BILLION)
TABLE 12. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY ORGANIZATION SIZE, 2018-2026 (USD BILLION)
TABLE 13. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2026 (USD BILLION)
TABLE 14. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY SMALL AND MEDIUM-SIZED ENTERPRISES, BY REGION, 2018-2026 (USD BILLION)
TABLE 15. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY APPLICATION, 2018-2026 (USD BILLION)
TABLE 16. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CALL ROUTING AND QUEUING, BY REGION, 2018-2026 (USD BILLION)
TABLE 17. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CHAT QUALITY AND MONITORING, BY REGION, 2018-2026 (USD BILLION)
TABLE 18. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DATA INTEGRATION AND RECORDING, BY REGION, 2018-2026 (USD BILLION)
TABLE 19. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY REAL-TIME DECISION MAKING, BY REGION, 2018-2026 (USD BILLION)
TABLE 20. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2018-2026 (USD BILLION)
TABLE 21. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY DEPLOYMENT MODEL, 2018-2026 (USD BILLION)
TABLE 22. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PRIVATE CLOUD, BY REGION, 2018-2026 (USD BILLION)
TABLE 23. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY PUBLIC CLOUD, BY REGION, 2018-2026 (USD BILLION)
TABLE 24. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY VERTICAL, 2018-2026 (USD BILLION)
TABLE 25. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY BANKING, FINANCIAL SERVICES, AND INSURANCE, BY REGION, 2018-2026 (USD BILLION)
TABLE 26. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY CONSUMER GOODS AND RETAIL, BY REGION, 2018-2026 (USD BILLION)
TABLE 27. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY GOVERNMENT AND PUBLIC SECTOR, BY REGION, 2018-2026 (USD BILLION)
TABLE 28. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY HEALTHCARE AND LIFE SCIENCES, BY REGION, 2018-2026 (USD BILLION)
TABLE 29. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MANUFACTURING, BY REGION, 2018-2026 (USD BILLION)
TABLE 30. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY MEDIA AND ENTERTAINMENT, BY REGION, 2018-2026 (USD BILLION)
TABLE 31. GLOBAL CLOUD-BASED CONTACT CENTER MARKET SIZE, BY TELECOMMUNICATION AND IT, BY REGION, 2018-2026 (USD BILLION)
TABLE 32. AMERICAS CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 33. ARGENTINA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 34. BRAZIL CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 35. CANADA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 36. MEXICO CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 37. UNITED STATES CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 38. ASIA-PACIFIC CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 39. AUSTRALIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 40. CHINA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 41. INDIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 42. INDONESIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 43. JAPAN CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 44. MALAYSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 45. PHILIPPINES CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 46. SINGAPORE CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 47. SOUTH KOREA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 48. TAIWAN CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 49. THAILAND CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 50. EUROPE, MIDDLE EAST & AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 51. FRANCE CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 52. GERMANY CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 53. ITALY CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 54. NETHERLANDS CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 55. QATAR CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 56. RUSSIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 57. SAUDI ARABIA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 58. SOUTH AFRICA CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 59. SPAIN CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 60. UNITED ARAB EMIRATES CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 61. UNITED KINGDOM CLOUD-BASED CONTACT CENTER MARKET SIZE, 2018-2026 (USD BILLION)
TABLE 62. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: SCORES
TABLE 63. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: BUSINESS STRATEGY
TABLE 64. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: PRODUCT SATISFACTION
TABLE 65. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: RANKING
TABLE 66. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: SHARE, BY KEY PLAYER, 2020
TABLE 67. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: MERGER & ACQUISITION
TABLE 68. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: AGREEMENT, COLLABORATION, & PARTNERSHIP
TABLE 69. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: NEW PRODUCT LAUNCH & ENHANCEMENT
TABLE 70. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: INVESTMENT & FUNDING
TABLE 71. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: AWARD, RECOGNITION, & EXPANSION
TABLE 72. GLOBAL CLOUD-BASED CONTACT CENTER MARKET: LICENSE & PRICING

Companies Mentioned

3CLogic
Aircall, Inc
Ameyo
Aspect Software, Inc.
Avaya Inc.
Cisco Systems, Inc.
CLogic
CONTENT GURU LIMITED
Enghouse Interactive
Evolve IP, LLC
Five9 Inc.
Genesys Telecommunications Laboratories, Inc.
Lifesize, Inc
NICE Ltd.
Oracle Corporation
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Vonage