1. Management Summary

2. Regional Development
• Year-on-Year B2C E-Commerce Sales Growth Rate, by Selected Countries Worldwide, incl. Argentina, Brazil and Mexico, in %, 2022f
• Total E-Commerce Sales (incl. B2C and B2B), in USD billion, and Year-on-Year Change, in %, 2020 - 2025f
• Breakdown of Total E-Commerce Sales (incl. B2C and B2B) in the Region, by Country, in %, 2021
• Total E-Commerce Sales (incl. B2C and B2B), in USD billion, by Selected Countries, and Share of Region's Total E-Commerce Sales, in %, 2021
• CAGR of Total E-Commerce Sales (incl. B2C and B2B), by Select Countries, in %, 2020 - 2025f
• B2C E-Commerce Sales, in USD billion, and Year-on-Year Change, in %, 2019 - 2022f
• B2C E-Commerce Sales, in USD billion, by Selected Countries, 2021
• Online Shopper Penetration, in % of Population, by Selected Countries, 2021
• Breakdown of B2C E-Commerce Sales by Domestic and Cross-Border, in %, 2021
• Breakdown of Total E-Commerce Sales (incl. B2B and B2C) by Domestic and Cross-Border, by Selected Countries, in %, 2021
• M-Commerce Sales, in USD billion, and Year-on-Year Change, in %, 2019 - 2025f
• M-Commerce Share of B2C E-Commerce Sales, in %, 2019-2025f
• M-Commerce Sales, by Argentina, Brazil and Mexico, in USD billion, 2021e
• Ways by Which Smartphone Users Research Products They Plan on Purchasing Online, in % of Respondents, January 2022
• Retail E-Commerce Sales of Select Companies, in USD billion, H1 2021
• Top 10 E-Commerce Websites, by Total Visits, in millions, January - September 2021
• Breakdown of Total E-Commerce Sales (incl. B2C and C2C) by Payment Methods, in %, 2021
• Number of Digital-Only Banks, by Brazil, Mexico and the Rest of Latin America, 2012 - 2021e
• Number of Neobank Customers, by Selected Countries, in millions, 2016 - 2021e

3. Brazil
3.1. Overview
• Overview of B2C E-Commerce Market, March 2022
3.2. Sales & Shares
• B2C E-Commerce Sales, in BRL billion, in % Year-on-Year Change, 2011 - 2020
• Total (Domestic + Cross-Border) B2C E-Commerce Sales, in BRL billion, H1 2020 & H1 2021
• B2C E-Commerce Sales, in % of Total Retail Sales, 2019 & 2030f
3.3. Users & Shoppers
• New B2C E-Commerce Consumers, in millions, H1 2020 & H1 2021
• Number of New and Existing B2C E-Commerce Consumers, in millions, H1 2021 vs H1 2020
• Share of Consumers Who Already Made a Purchase Online, in %, June 2021
• Actions Taken by Smartphone or Tablet Users Prior to Shopping Online, in % of Respondents, May 2021
3.4. Products & Verticals
• Hygiene and Beauty B2C E-Commerce Sales, in BRL billion, 2019 - 2021e
• Ways Used by Online Shoppers to Find the E-Commerce Stores, by Store Categories, in % of Orders, 2021
• Most Searched Product Categories on the Internet, in % of Respondents, May 2021
• Best-Selling Product and Service Categories, in % of Total B2C E-Commerce Sales, March 2020 - March 2021
3.5. Trends
• Breakdown of E-Commerce Orders, by Mobile and Desktop, in %, H1 2020 & H1 2021
• Breakdown of Devices Used for E-Commerce Purchases, in % of Total B2C E-Commerce Volume, 2021 & 2022f
• Cross-Border B2C E-Commerce Sales, in BRL billion, H1 2020 & H1 2021
• Domestic B2C E-Commerce Sales, in BRL billion, in % Year-on-Year Change, H1 2020 & H1 2021
• Share of Cross-Border B2C E-Commerce Sales, in % of Total B2C E-Commerce Sales, H1 2021
• Share of Cross-Border E-Commerce Sales Volume, in % of Total E-Commerce Sales Volume, 2022f
• Breakdown of Contributions of Regions to the Country's Domestic E-Commerce Growth, in %, H1 2021
• Share of Consumers who Intend to Take a Loan When the Country's Economy is Recovered from the Pandemic, and Share of Those Who Would Do So at a Digital Bank, in %, July 2021
• Top Reasons to Apply for a Loan, by Digital-Only and Traditional Banks, in % of Consumers, July 2021
• Actions Taken after Being Denied a Loan, in % of Consumers Who Were Denied a Loan by a Traditional Bank, July 2021
3.6. Payment
• Breakdown of Payment Methods in B2C E-Commerce, in % of Sales Volume, 2021
• Proximity Mobile Payment Users in Select Countries, in % of Smartphone Users, 2021e
• Electronic Payments Value, in BRL trillions, 2021 & 2022
• Number of Real-Time Payment Transactions, in billions, 2020 & 2025f
• Mobile Wallet Transaction Value, in USD billion, and Volume, in billions, 2020 & 2025f
• Mobile Wallet User Penetration, in % of Population, 2020 & 2025f
• Breakdown of Payment Methods, in %, 2020 & 2023f
• Breakdown of Payment Methods, in % of Volume, 2020 & 2025f
• Top Payment Methods Used When Shopping Online via Mobile, in % of Consumers, June 2021
• Use of PIX by Online Shoppers, in % of All Online Transactions by PIX Users, 2021
• E-Commerce Transactions Paid with PIX, in % of Total E-Commerce Volume, 2024f
• Top Reasons Not to Use Mobile Payment App, in % of Consumers, June 2021
3.7. Delivery
• Preferred Promotions in Supermarket Deliveries, in % of Online Shoppers, June 2021 - July 2021
• Reasons Behind Purchase via Supermarket Delivery Apps , in % of Online Consumer Panel, July 2021
• Channels Used to Place Meal Orders, in % of Respondents, September 2021
• Number of WhatsApp Users, in millions, and Year-on-Year Change, in %, 2019 - 2024f
• Index for Development Level of Delivery Apps for Each Region Compared to Overall Situation in the Country, July 2021
3.8. Players
• Top 5 E-Commerce Websites, incl. Worldwide Website Visits, in millions, Brazil's Share of Total Visits, in %, Brazil's Number of Visits, in millions, February 2022

4. Mexico
4.1. Overview
• Overview of B2C E-Commerce and Online Payment Market, April 2022
4.2. Sales & Shares
• B2C E-Commerce Sales, in MXN billion, 2020 & 2021
• B2C E-Commerce Share of Total Retail Sales, in %, 2021
• B2C E-Commerce Sales, in USD billion, 2021 & 2026f
• Breakdown of Total Retail Sales Growth Value, by B2C E-Commerce and Other Retail, in %, 2021-2025f
4.3. Users & Shoppers
• Internet Users, in millions, January 2021 & January 2022
• Online Shopper Penetration, in % of Respondents, Before vs. During COVID-19, December 2021
• Share of Internet Users Who Made a Purchase After Seeing an Online Advertisement, in % of Internet Users, and Breakdown of Channels They Purchased from, in %, May 2021
• Share of Channels Used to Make Purchases During Hot Sale 2021, in % of Online Shoppers, 2021
4.4. Products & Verticals
• Product Categories Purchased Online, in % of Online Shoppers, January 2022
• Service Categories Purchased Online, in % of Online Shoppers, January 2022
4.5. Trends
• Cross-Border Online Shopper Penetration, in %, February 2021
• Top 3 Product Categories Purchased Cross-Border, in % of Cross-Border Online Shoppers, February 2021
• Payment Methods Used To Pay For Cross-Border Online Purchases, in % of Cross-Border Online Shoppers, February 2021
• Device Owned by Internet Users, in % of Internet Users, H1 2021
• Breakdown of B2C E-Commerce Purchases by Device, in %, 2021e
• Social Buyer Penetration, in % of Social Network Users, 2019 - 2024f
4.6. Payment
• Breakdown of B2C E-Commerce Sales, by Payment Methods, in %, 2020
• Share of Online Purchases Paid with OXXO, in %, 2021
• Payment Methods Used During Hot Sale 2021, in % of Online Shoppers, June 2021
• Average Share of Mobile Fraud, in % of Total Fraud Losses Experienced by Retailers, 2019 & 2021e
4.7. Delivery
• Delivery Methods Used in B2C E-Commerce, in % of Online Shoppers, January 2022
• Perceived Benefits of Shopping Online, in % of Online Shoppers, January 2022
• Most Common Incidents within the Delivery Process, in % of Online Shoppers, January 2022
4.8. Players
• Top 5 E-Commerce Websites, incl. Total Website Visits, in millions, Mexico's Share of Total Visits, in %, Mexico's Number of Visits, in millions, February 2022
• Top 5 B2C E-Commerce Companies by Market Share, in %, 2021

5. Argentina
5.1. Overview
• Overview of the B2C E-Commerce and Online Payment Market, April 2022
5.2. Sales & Shares
• B2C E-Commerce Sales, in ARS billion, 2019 - 2021
• B2C and C2C E-Commerce Sales, in ARS billion, Orders, in millions, Products Sold, in millions, and Year-on-Year Change, in %, 2021
• B2C E-Commerce Sales, in USD billion, 2021 & 2022f
• B2C E-Commerce Share of Total Retail Sales, in %, 2020 & 2025f
5.3. Users & Shoppers
• Information Technology Penetration, by Internet, Computer and Mobile Phone, in % of Individuals, by Age Group, Q4 2020
• Number of New Online Shoppers and Total Online Shoppers, in millions, 2021
• Breakdown of Frequency of Shopping Online, in % of Online Shoppers, 2021
5.4. Products & Verticals
• B2C E-Commerce Sales by Product Categories, in ARS million, 2018 - 2021
• Product Categories Purchased Online, in % of Internet Users, July 2021
• Share of Consumers Making Over Half of Their FMCG Purchases Online Before and After the Pandemic, in %, 2021
• Online Sales of Supermarkets, in ARS million, and Year-on-Year Change, in %, November 2021 - January 2022
• Online Share of Total Supermarket Sales, in %, November 2021 - January 2022
5.5. Payment
• Breakdown of B2C E-Commerce Purchases by Payment Methods, in %, 2021
• New Payment Methods Introduced by Retail & Wholesale Companies During COVID-19, in % of Companies, May 2020
• Growth of QR Payment Methods, incl. Change in Number of Transactions, Invoices and Operators, in %, November 2021 Compared to September 2021
5.6. Delivery
• Breakdown of E-Commerce Shipments, by Delivery Time, in %, 2020 & 2021
5.7. Players
• Top 5 E-Commerce Companies by Market Share, in %, 2021e
• Top 3 E-Commerce Websites, by Total Visits, in millions, February 2022 & March 2022
• Argentina's Share of MercadoLibre.com Website Traffic, Compared to Other Countries, in %, March 2022
• Overview of Selected Financial Metrics and KPIs of MercadoLibre in Latin America, 2019-2021
• Share of B2C E-Commerce Sales Made Through Third-Party Marketplaces, in %, 2019-2021

6. Colombia
6.1. Sales & Shares
• B2C E-Commerce Sales, in COP billion, 2017 - 2021
• Number of Monthly Approved E-Commerce Transactions, in millions, H1 2021
• B2C E-Commerce Sales, in USD billion, 2021 & 2024f
• B2C E-Commerce Share of Total Retail Sales, in %, 2025f
6.2. Users & Shoppers
• Number of Internet Users, in millions, 2020 & 2021
6.3. Products & Verticals
• B2C E-Commerce Sales Growth on the First VAT-Free Day, By Category, in %, 2022 vs. 2021
6.4. Payment
• Breakdown of B2C E-Commerce Sales by Payment Methods, in %, 2021e
6.5. Delivery
• Share of Online Shoppers Who Prefer to Have Their Online Orders Shipped to Their Homes vs. to Pick Up, in %, April 2022
6.6. Players
• Top 10 Online Stores by Traffic Share, in %, 2021

7. Chile
7.1. Sales & Shares
• B2C E-Commerce Sales, in USD billion, 2020 & 2021e
• B2C E-Commerce Sales, in % of Total Retail Sales, 2021e & 2030f
• Breakdown of B2C E-Commerce Sales by Domestic and Cross-Border, in %, 2021
7.2. Users & Shoppers
• Internet Users, in millions, 2020 & 2021
• Share of Online Shoppers Perceiving Their E-Commerce Experience as “Good or Very Good”, in %, May 2021 - September 2021
7.3. Products & Verticals
• Product Categories Purchased Online, in % of Online Shoppers, April 2021
• Share of Mobile and Desktop Devices, in % of B2C E-Commerce Purchases, 2020 & 2022f
7.4. Payment
• Breakdown of B2C E-Commerce Sales by Payment Method, in %, 2021e
• Top Payment Methods Used, in % of B2C E-Commerce Purchases, 2021e
• Share of Internet Users Did Not Shop Online Because They Did Not Own Credit Cards, in %, March 2021
• Share of Online Shoppers Using ServiPag, in %, January 2022
7.5. Delivery
• Share of Online Shoppers Willing to Wait Longer if Delivery is Cheaper of Free, in %, March 2021
7.6. Players
• Top 5 E-Commerce Websites, by Total Visits, in millions, February 2022 & March 2022

8. Peru
8.1. Sales & Shares
• Total E-Commerce Sales (incl. B2B and B2C), in USD billion, and Year-on-Year Change, in %, 2020 - 2025f
• B2C E-Commerce Sales, in USD billion, 2020 & 2024f
• B2C E-Commerce Sales, in USD billion, 2020 & 2024f
• Share of B2C E-Commerce Purchases Made Using Mobile and Desktop Devices, in %, 2022f vs 2020
• Breakdown of B2C E-Commerce Sales, by Domestic and Cross-Border, in %, 2021e
8.2. Users & Shoppers
• Internet Users, in millions, January 2021 & January 2022
8.3. Products & Verticals
• E-Commerce Sales, in USD billion, and Year-on-Year Change, by Selected Verticals, incl. Retail, Digital Goods and Travel, 2021
8.4. Payment
• Breakdown of B2C E-Commerce Sales by Payment Method, in %, 2020 & 2021
• E-Commerce Payment Volume, in USD billion, and Growth, in %, by Payment Method, 2021
8.5. Players
• Top 5 E-Commerce Websites, by Total Visits, in millions, February 2022 & March 2022

9. Ecuador
9.1. Sales & Shares
• B2C E-Commerce Sales, in USD billion, 2020 & 2021e
• Breakdown of B2C E-Commerce Sales by Domestic and Cross-Border, in %, 2021
• Cross-Border B2C E-Commerce Volume, in USD billion, 2020 - 2024f
9.2. Users & Shoppers
• Internet Users, in millions, January 2021 & January 2022
• Share of Consumers Who Would Prefer to Order Food Through Digital Channels, in % of Respondents, 2021
• Breakdown of Frequency of Shopping Online During COVID-19, in % of Online Shoppers, May 2020
9.3. Products & Verticals
• E-Commerce Sales by Selected Verticals, incl. Retail, Digital Goods and Travel, in USD billion, 2021
9.4. Payment
• Payment Methods Used, in % of Internet Users with a Bank Account, August 2021
• Devices Used to Make Purchases Online, in % of Banked Internet Users, August 2021
9.5. Players
• Top 3 E-Commerce Websites, by Total Visits, in millions, February 2022 & March 2022

10. Panama B2C E-Commerce Online Payment Country Profile

11. Guatemala B2C E-Commerce and Online Payment Country Profile

12. Uruguay B2C E-Commerce Online Payment Country Profile

13. Costa Rica B2C E-Commerce Online Payment Country Profile

14. Dominican B2C E-Commerce Online Payment Country Profile

15. El Salvador B2C E-Commerce Online Payment Country Profile

16. Paraguay B2C E-Commerce Online Payment Country Profile

17. Bolivia B2C E-Commerce Online Payment Country Profile

18. Jamaica B2C E-Commerce Online Payment Country Profile

19. Honduras B2C E-Commerce Online Payment Country Profile

Companies Mentioned
- Alibaba
- Amazon
- BBVA
- Citibanamex
- Falabella
- Fravega
- Garbarino
- Luuk
- Magazinueluiza
- Mercadolibre
- MercadoPago
- Olx
- Oxxo
- Shein
- Walmart
- Yapo