Watch Demo
Hotel Key Players

Hyatt and Sabre Forge a Strategic Partnership to Elevate the Hotel Booking Experience

Key Takeaways

• Hyatt partners with Sabre for CRS improvement

• Seamless booking experience by 2024

• Strategic move for competitive edge

• SynXis CRS to boost hotel revenue and guest relations

A New Era in Hotel Reservations

In a move that is set to redefine the landscape of hotel bookings, Hyatt Hotels Corporation has entered into a groundbreaking technology agreement with Sabre Corporation, a leading provider of software and technology solutions for the global travel industry. This partnership, announced in July 2023, is centered around the implementation of Sabre’s SynXis Central Reservation System (CRS) across Hyatt’s global network of hotels starting in 2024. The collaboration aims to enhance the guest booking journey, making the search and booking process significantly faster and more seamless for guests worldwide.

The decision by Hyatt to select Sabre’s SynXis CRS as its primary central reservation system underscores the hotel giant’s commitment to leveraging cutting-edge technology to improve operational efficiency, guest satisfaction, and revenue growth. This strategic technological leap is anticipated to not only streamline the reservation process but also enable Hyatt to deliver a more personalized service to its guests, thereby strengthening its competitive position in the hospitality industry.

Improving the Guest Booking Journey

At the heart of this partnership is the goal to enhance the overall guest booking experience. By adopting Sabre’s advanced CRS, Hyatt aims to simplify the complexities involved in hotel reservations. This includes making the search and booking process quicker for guests, which is a critical factor in today’s fast-paced digital world where convenience and efficiency are highly valued by consumers. The SynXis CRS will provide Hyatt with advanced connectivity and distribution capabilities, allowing the hotel chain to drive high-quality revenue to owners while getting closer to guests through improved interactions.

This collaboration is a testament to both Hyatt’s and Sabre’s dedication to innovation within the travel and hospitality sectors. By combining Hyatt’s extensive hospitality expertise with Sabre’s technological prowess, the partnership is poised to deliver a reservation system that not only meets the current demands of travelers but also adapts to future trends and expectations.

A Strategic Technological Leap

The implications of this partnership extend far beyond the immediate enhancements to the booking process. For Hyatt, aligning with Sabre and its SynXis CRS represents a strategic move to consolidate its systems and operations, thereby creating greater property-level flexibility. This flexibility is crucial for hotels to tailor their offerings and services to the unique needs and preferences of their guests, an approach that is increasingly important in attracting and retaining customers in the competitive hospitality market.

Furthermore, the adoption of Sabre’s SynXis CRS by Hyatt hotels worldwide is set to support advanced connectivity and distribution. This will not only enable Hyatt to maximize revenue opportunities but also to forge stronger connections with guests by leveraging data and insights to offer more personalized experiences. In doing so, Hyatt is positioning itself to lead in the digital transformation of the hotel industry, setting new standards for guest service and operational excellence.

In conclusion, the technology agreement between Hyatt and Sabre marks a significant milestone in the evolution of hotel booking systems. By focusing on enhancing the guest booking journey and leveraging strategic technology to gain a competitive edge, Hyatt is paving the way for a future where hotel stays are not just transactions, but integral parts of an exceptional travel experience. As the partnership unfolds and the new CRS is rolled out across Hyatt’s global network in 2024, the industry will be watching closely to see the broader impact of this collaboration on the hotel and travel sectors.

Marketing Banner