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IT Outsourcing Analysis & Statistics, February 2014 (p8)

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Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets

  • $ 10000
  • Industry report
  • February 2014
  • by Frost & Sullivan

Diversifying Strategies and Locations to Overcome the Economic Slowdown and Industry Saturation Growth in the Mexican contact center outsourcing services market is expected to be driven by local business ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Mexico, Caribbean

Cisco talks About Its Collaboration Portfolio at C-Scape EMEAR 2014

  • $ 568
  • Industry report
  • February 2014
  • by IDC

This IDC Flash provides select information from this year's Cisco C-Scape EMEAR event held in Bedfont Lakes on January 14-16, 2014. The material is selected with special regard to unified communications ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

U.S. Hosted and On-Demand Contact Center Services 2014-2018 Forecast: Customer Experience Driving Contact Center Interactions to the Cloud

  • $ 5114
  • Industry report
  • February 2014
  • by IDC

This IDC study provides IDC's forecast for the hosted and on-demand contact center services market for 2014-2018. This study highlights key assumptions and drivers that are creating changes and driving ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing, Business Outsourcing, Call Center, Call Center, Call Center, Call Center
  • Countries : United States

Contact Center's Customer Experience in Brazil 

  • $ 1500
  • Industry report
  • February 2014
  • by Frost & Sullivan

An Overview of the Market’s Current Scenario and Recommendations for Companies on Customer Experience Management Executive Summary •The contact center’s customer experience in Brazil currently has ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Brazil

IBM MSS: Vendor Agnostic, Custom, and Off the Shelf

  • $ 3977
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes IBM, a global provider of managed security services to large, complex, and globally distributed organizations, and it reviews key success factors: go-to-market strategy, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Gruppo Hera%s Forward-Thinking Integrated Multicommodity Remote Control Center

  • $ 5966
  • Industry report
  • February 2014
  • by IDC

In 2008, Gruppo Hera, created from the merger of 12 utility companies operating in the Italian region of Emilia Romagna, undertook an extensive centralization and consolidation effort to unify seven control ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing
  • Countries : Europe, Italy, Africa

AT&T Managed Security Services Offers "Defense in Depth"

  • $ 3977
  • Industry report
  • February 2014
  • by IDC

This IDC Vendor Profile analyzes AT&T Managed Security Services (MSS) and reviews key success factors: go-to-market strategy, security and compliance platform, monitored/managed technologies, and supported ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

Big Data Applications in the Contact Center:  Opportunities and Challenges

  • $ 1500
  • Industry report
  • January 2014
  • by Frost & Sullivan

Untapped Sources of Data Promise Hyper Intelligence for Customer Service Big Data, a hot business topic these days, is emphasized on a myriad of web sites of solution providers in the contact center space, ...

  • Industries : IT Outsourcing, IT Outsourcing, IT Outsourcing

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