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Business Process Outsourcing Analysis & Statistics 2021 - Asia

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Contact Center Deployments Move to the Cloud: How a Distributed Architecture Delivers a Superior Customer Experience

  • $ 4500
  • August 2021
  • 12 pages

Customer experience (CX) management has become a key determinant of competitive advantage, and contact center solutions (CCS) play a strategic role in delivering a superior customer engagement experience. ...

  • World
  • Asia
  • Call Center
  • Artificial Intelligence
  • Industry analysis

Creating a Digital Insurance Ecosystem: Best Practices in SingaporeCreating a Digital Insurance Ecosystem: Best Practices in Singapore

  • $ 4500
  • May 2021
  • 17 pages

This IDC Perspective aims to bring out the best practices being followed in the insurance sector in leveraging the emerging technologies to mitigate the pain points. The health insurance industry is undergoing ...

  • Singapore
  • Healthcare
  • Insurance
  • Industry analysis
  • Health Insurance Claims
  • Paid Claims

India IT Outsourcing Market Forecast, 2021-2025

  • $ 4500
  • April 2021
  • 12 pages

This study provides IDC's forecast for the Indian ITO services market for the 2019 to 2024 forecast period. It includes advice to ITO SPs, analysis of trends in the Indian ITO market due to the COVID-19 ...

  • India
  • IT Outsourcing
  • Industry analysis

Asia/Pacific (Excluding Japan and China) Customer Relationship Management Applications Market Share, 2019

  • $ 4500
  • July 2020
  • 10 pages

"Despite being dominated by large CRM platform vendors, the market has a huge scope for start-ups to grow, especially those that focus on innovative AI software applications. Organizations will invest ...

  • India
  • Call Center
  • Industry analysis
  • Software Revenue

Asia/Pacific (Excluding Japan) Security Hardware, Software and Services Forecast, 2019-2024--Market Opportunity Adjusted for COVID-19 Pandemic

  • $ 4500
  • June 2020
  • 16 pages

This Asia/Pacific (Excluding Japan) Security Hardware, Software and Services Forecast, 2019-2024--Market Opportunity Adjusted for COVID-19 Pandemic forecast document provides a five-year outlook of the ...

  • Asia
  • Singapore
  • Cloud Computing
  • Cybersecurity
  • Industry analysis

Japan Unified Communications and Collaboration Forecast, 2019-2023

  • $ 4500
  • July 2019
  • 13 pages

This IDC study provides the 2018 results and forecasts for the unified communications and collaboration (UC&C) market from 2019 to 2023. IDC divides the Japan UC&C market into four major categories ...

  • Japan
  • Call Center
  • Unified Communication
  • Industry analysis
  • Labour Utilisation
  • Labour Productivity

HP Inc. to Continue Drive in Asia/Pacific (Including Japan) by Redefining Customer Experience in the Digital Age

  • $ 1500
  • September 2019
  • 4 pages

This IDC Market Note discusses the Analyst Day hosted by HP Inc. in its Asia/Pacific (including Japan) (APJ) Customer Welcome Center called "Enabling Digital Transformation in Asia for Asia." The event ...

  • Asia
  • Singapore
  • Advanced IT
  • Application
  • Industry analysis

RingCentral and Google Brings Artificial Intelligence (AI) to Contact Centers

  • $ 4500
  • August 2018
  • 4 pages

This IDC study analyzes the recent announcement and demonstration of RingCentral's integration with Google's Contact Center AI at Google's Next18 event. This is a significant enterprise application of ...

  • Asia
  • Singapore
  • Call Center
  • Artificial Intelligence
  • Industry analysis

IDC PeerScape: Practices in Platform-Based Business Models

  • $ 4500
  • May 2018
  • 7 pages

This report showcases best practices in how DNEs and start-ups utilize platforms to access new ideas/solutions, deepen engagement, and enable co-creation, which can be leveraged by technology buyer enterprises ...

  • Singapore
  • Asia
  • Business Process Outsourcing
  • Ride Hailing
  • Industry analysis

Japan Business Process Outsourcing Services Forecast, 2018-2022

  • $ 4500
  • May 2018
  • 14 pages

This IDC study is a translation of the Japanese document IDC #JPJ42856818. It analyzes the Japan BPO services market outlook and trends as defined by IDC, and summarizes the forecasts for the four main ...

  • Japan
  • Business Process Outsourcing
  • Industry analysis
  • Labour Utilisation
  • Gross Domestic Product

NTT Communications Expands Its Datacenter Facilities in Malaysia to Provide Cloud and Colocation Services to Enterprises

  • $ 1500
  • May 2018
  • 4 pages

In January 2018, NTT Com announced the launch of and its expansion through the Cyberjaya4 Annex Datacenter and Sora Building to provide one-stop, end-to-end business solutions on cloud and colocation services ...

  • Malaysia
  • Data Center
  • IT Outsourcing
  • Industry analysis

Japan CRM Applications Market Shares, 2016: Adaptation to Digitalized Buyers

  • $ 4500
  • October 2017
  • 13 pages

This IDC study is a translation of the Japanese document IDC #JPJ41784717. It provides an analysis of the market share based on vendor revenue performances in the Japan CRM applications market in 2016. ...

  • Japan
  • Call Center
  • Industry analysis
  • Online Retail Sales

Quinnox and Eureka Forbes: Case Study to Deliver Business Value by Simplifying Complex Business Models and Improve Operations

  • $ 3500
  • June 2017
  • 4 pages

This IDC Buyer Case Study looks at how IT solutions provider Quinnox helped Eureka Forbes optimize, stabilize, and add on to the existing SAP models to increase revenues and improve the overall busine ...

  • India
  • ICT
  • CRM Software
  • Industry analysis
  • Online Retail Sales
  • Direct Sales

United Arab Emirates and Saudi Arabia BPO Market Size and Forecast, 2015-2021

  • $ 4500
  • February 2017
  • 9 pages

In this study, the size of the UAE and Saudi Arabian BPO services market in 2016 is presented along with the market forecast for the 2017-2021 period. The report provides an overview of the four key types ...

  • United Arab Emirates
  • Saudi Arabia
  • Call Center
  • Industry analysis

Japan CRM Application Market Shares, 2015: Marketing Application Continues to Grow

  • $ 4500
  • September 2016
  • 15 pages

This IDC study is a translation of the Japanese document IDC #JPJ40593816, which analyzes the market share of vendors in the Japan CRM application market based on their individual shipment revenue. IDC ...

  • Japan
  • Call Center
  • Industry analysis
  • Online Retail Sales

Japan Unified Communications and Collaboration Market Shares, 2015: IP Telephony, Collaboration, Conferencing System, and Contact Center System

  • $ 4500
  • August 2016
  • 18 pages

This IDC study is a translation of the Japanese document IDC #JPJ40608016 that presents market shares analysis based on vendors' factory revenue performance in the Japan unified communications and collaborative ...

  • Japan
  • Call Center
  • Unified Communication
  • Industry analysis
  • Cloud Services Revenue
  • Software Revenue

Japan CRM Application Market Forecast, 2016-2020

  • $ 4500
  • August 2016
  • 16 pages

This IDC study, which is a translation of the Japan document IDC #JPJ40606016, presents the actual Japan CRM application market situation in 2015 and market forecast from 2016 to 2020. For the purpose ...

  • Japan
  • Call Center
  • Application
  • Industry analysis
  • Online Retail Sales

Asia/Pacific (Excluding Japan) IT Outsourcing (Managed Services and IS Outsourcing) Services Market Shares, FY15: Continued Pressure on Traditional Outsourcers

  • $ 4500
  • June 2016
  • 19 pages

This IDC study highlights the shift in growth among the top 10 outsourcers, and the strategies that service providers are utilizing to either maintain leadership or climb the ranks to become the leade ...

  • Asia
  • Japan
  • Application
  • Managed Hosting
  • Industry analysis

Cognizant Analyst and Advisor Summit Asia/Pacific 2016: Aiming for the Digital Stars

  • $ 1500
  • August 2016
  • 3 pages

This IDC Flash attempts to capture some of the key messages shared at the first Cognizant Asia/Pacific (APAC) Analyst and Advisor Summit, held in Singapore on June 27-28, 2016. Over the course of the summit, ...

  • Asia
  • ICT
  • Software Defined Infrastructure
  • Industry analysis

Japan Datacenter Services Providers Trends 2016: Colocation, Hosting, and IT Outsourcing

  • $ 4500
  • March 2016
  • 11 pages

This IDC report summarizes the business trends among Japan datacenter service providers based on the information that IDC collected at the end of January 2016. In addition to describing the important events ...

  • Japan
  • IT Services
  • IT Outsourcing
  • Industry analysis

Japan Unified Communications and Collaboration Enterprise User Survey 2015

  • $ 5000
  • March 2016
  • 45 pages

This IDC study presents the analyses on unified communications and collaboration usage trends among enterprise users based on the 2015 Enterprise Collaboration User Survey conducted in July 2015. It analyzes ...

  • Japan
  • Call Center
  • Unified Communication
  • Industry analysis

Japan Cybersecurity Services 2015-2019 Forecast and 2014 Review

  • $ 5000
  • January 2016
  • 32 pages

This IDC study breaks down security services for countering targeted cyberattacks within the Japan security services market into consulting services, systems installation services, managed security services, ...

  • Japan
  • IT Outsourcing
  • Security Services
  • Industry analysis

China Offshore Software Development 2015-2019 Forecast and Analysis

  • $ 7000
  • August 2015
  • 29 pages

This IDC study explores the current status of the China offshore software development market and vendor ranking in 2014. Although inevitably affected by some external factors, the whole China offshore ...

  • China
  • World
  • IT Outsourcing
  • Industry analysis

Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

  • $ 5000
  • March 2015
  • 64 pages

This IDC study, which is the translation of the document IDC #J15440101, analyzes the usage trends of unified communications and collaborations (UC&C) among Japan enterprise users based on the findings ...

  • Japan
  • Call Center
  • Unified Communication
  • Industry analysis


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Real Estate Market Trends in Pakistan

  • August 2021
  • 5 pages
  • Pakistan
  • South Asia
  • Real Estate
  • Financial Services
  • Industry analysis
  • Balance Of Payment
  • Inflation Rate

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