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Business Process Outsourcing Analysis & Statistics 2020 - Europe

1-28 of 28 reports

Europe Managed Services 2020-2024 Forecast and 2019 Analysis

  • $ 4500
  • July 2020
  • 21 pages

This IDC Market Forecast includes market data on managed services spending by industry and company size in Europe, split by Western Europe and Central and Eastern Europe regions. Data is sourced from IDC's ...

  • Business Process Outsourcing
  • Data Center
  • ICT
  • Europe
  • Forecast

Global Outbound Telemarketing Industry

  • $ 4950
  • July 2020
  • 130 pages

Global Outbound Telemarketing Market to Reach $12.3 Billion by 2027 Amid the COVID-19 crisis, the global market for Outbound Telemarketing estimated at US$9.6 Billion in the year 2020, is projected to ...

  • Business Process Outsourcing
  • Call Center
  • Telemarketing
  • Europe
  • Market Shares

Call Center AI Market

  • $ 4900
  • October 2019
  • 162 pages

Call Center AI Market Research Report: By Component (Solutions, Services), Deployment (On-Premises, Cloud), Technology (Natural Language Processing, Machine Learning, Automatic Speech Recognition), Industry ...

  • Advanced IT
  • Artificial Intelligence
  • Business Process Outsourcing
  • Europe
  • Market Size

European Managed Security Services Market, Forecast to 2023

  • $ 4950
  • September 2019
  • 69 pages

The information security profession across Europe has an unemployment rate of zero percent while the need for better cybersecurity across all industries has never been greater.Organised crime and state ...

  • Business Process Outsourcing
  • Cybersecurity
  • IT Services
  • Europe
  • Supply

Western Europe CRM Application Vendor Share, 2018: Salesforce Continues to Outpace its Rivals

  • $ 4500
  • September 2019
  • 22 pages

This IDC study examines the CRM applications market for 2016-2018 and the revenue and market shares of the leading vendors for 2018. It includes tables and charts mapping the market shares of Western European ...

  • Business Process Outsourcing
  • Call Center
  • Software
  • Europe
  • Market Shares

Europe Customer Care BPO Market to 2027 - Regional Analysis and Forecasts By Solution ; End-User

  • $ 3000
  • July 2019
  • 141 pages

The Europe Customer Care BPO market accounted for US$ 2.90 Bn in 2018 and is expected to grow at a CAGR of 6.0% over the forecast period 2018–2027, to account for US$ 4.80 Bn in 2027. The growing customer-centric ...

  • Business Process Outsourcing
  • Europe
  • Forecast
  • Market Size
  • Atento Group

Voice of Industry: Omnichannel Investment Priorities by Region

  • $ 1325
  • March 2019
  • 41 pages

Becoming a true omnichannel retailer is necessary in today’s digital environment. Euromonitor International conducted an Industry Insights survey in July 2018 of 525 retail professionals across 84 countries, ...

  • Application
  • Business Process Outsourcing
  • Europe
  • Latin America
  • North America

End User Priorities for Customer Engagement in Europe, 2018

  • $ 1500
  • February 2019
  • 50 pages

Navigating Digital Transformation in Contact Centers The overall research objective is to measure the current use and future decision making behavior toward contact center solutions in the following industries: ...

  • Advanced IT
  • Business Process Outsourcing
  • Call Center
  • Europe

Wipro Connecting Some of the Dots in Europe

  • $ 1500
  • December 2018
  • 4 pages

This IDC Market Note analyzes Wipro's position and development in the Nordic markets based on input from its advisor and analyst days in Copenhagen and Stockholm in September and October 2018.

  • Business Process Outsourcing
  • Europe
  • Sweden
  • Market Size
  • Wipro Limited

Western Europe CRM Applications Forecast, 2018-2022

  • $ 4500
  • November 2018
  • 20 pages

This IDC Market Forecast analyzes the Western European CRM applications market for 2015 to 2017 and includes a forecast for 2018 to 2022. IDC segments the CRM applications market by functional segment ...

  • Business Process Outsourcing
  • CRM Software
  • Europe
  • Western Europe
  • Forecast

Europe Contact Center Software Market Analysis (2018-2024)

  • $ 1500
  • September 2018
  • 133 pages

The Europe Contact Center Software Market would witness market growth of 13.1% CAGR during the forecast period (2018 – 2024). As a part of the e-government initiative, offices and public organizations ...

  • Business Process Outsourcing
  • Call Center
  • Europe
  • Market Size

Western Europe IT Outsourcing Market Shares, 2017: Top 10 IT Outsourcing Service Providers

  • $ 4500
  • August 2018
  • 7 pages

This IDC Market Share focuses on the top 10 largest IT outsourcing vendors in Western Europe, outlining how they performed against their peers and looks at the broader market trends shaping the IT outsourcing ...

  • Business Process Outsourcing
  • Europe
  • Western Europe
  • Market Shares
  • Fujitsu Group

Europe Cloud-Based Contact Center Market Analysis (2017-2023)

  • $ 1500
  • April 2018
  • 141 pages

The Europe Cloud-Based Contact Center Market would witness market growth of 21% CAGR during the forecast period (2017 – 2023). Cloud-based contact center solutions provide a robust platform for end users ...

  • Business Process Outsourcing
  • Call Center
  • Cloud Computing
  • Europe
  • Market Size

BPO Services in Europe

  • $ 350
  • April 2018
  • 39 pages

BPO Services in Europe Summary BPO Services in Europe industry profile provides top-line qualitative and quantitative summary information including: market size (value 2013-17, and forecast to 2022). ...

  • Business Process Outsourcing
  • Europe
  • Market Size
  • Bertelsmann AG

Global Telecom Network Outsourcing Industry

  • $ 5600
  • January 2018
  • 185 pages

This report analyzes the worldwide markets for Telecom Network Outsourcing in US$ Million by the following Network Types: Mobile Network, and Fixed Network.  The report provides separate comprehensive ...

  • Business Process Outsourcing
  • Mobile Services
  • Europe
  • World
  • Demand

Western Europe IT Outsourcing Market Shares, 2016: The Dawn of Intelligent Automation

  • $ 4500
  • June 2017
  • 9 pages

As businesses seek to reduce costs and improve profitability, they will look for vendors that can help them to optimize/manage their IT infrastructure by adopting "intelligent" automation alongside hybrid ...

  • Business Process Outsourcing
  • Europe
  • Western Europe
  • HCL Technologies Ltd
  • Sopra Steria Group

Global Telecom Network Outsourcing - Information Technology

  • $ 4950
  • February 2017
  • 185 pages

This report analyzes the worldwide markets for Telecom Network Outsourcing in US$ Million by the following Network Types: Mobile Network, and Fixed Network. The report provides separate comprehensive ...

  • Business Process Outsourcing
  • Mobile Services
  • Telecom
  • Europe
  • Demand

Enabling "An Interconnected World, Uninterrupted" -- Catalina Labs Vendor Profile

  • $ 3500
  • January 2017
  • 4 pages

This IDC Vendor Profile looks at Silicon Valley-based Catalina Labs (tagline: "an interconnected world, uninterrupted"), whose Wixi application and Wixi.Expert dashboard aim to enable end users to fix ...

  • Business Process Outsourcing
  • Europe
  • World
  • Company
  • Catalina Labs, Inc.

Western Europe IT Outsourcing Market Shares, 2015: A Market in Need of Modernization

  • $ 4500
  • October 2016
  • 9 pages

This IDC study analyzes the performance of the top IT outsourcing vendors in Western Europe and compares them with overall market trends, highlighting vendors that shaped the year based on either business ...

  • Business Process Outsourcing
  • Europe
  • Market Shares
  • Deutsche Telekom AG
  • Sopra Steria Group

Customer Expectations in IT Outsourcing are Changing Fast in Europe, and Suppliers Need to Change Faster

  • $ 500
  • August 2016
  • 7 pages

This IDC Insight examines how end-user attitudes toward IT outsourcing have shifted decisively over the past few years, following the impact of a series of major changes, including the arrival of the 3rd ...

  • Advanced IT
  • Business Process Outsourcing
  • Cloud Computing
  • Europe
  • Demand

Western Europe Managed Security Services Forecast, 2016-2020: Fast Progress amid Fierce Growth and Competition

  • $ 4500
  • July 2016
  • 16 pages

While MSS represents the fastest growing element in the whole security market across software, appliances, and services, it is far from an easy ride for vendors. The fact of this strong growth is causing ...

  • Business Process Outsourcing
  • IT Outsourcing
  • IT Services
  • Europe

Europe Managed Security Services Market (2016 - 2022)

  • $ 1500
  • June 2016
  • 132 pages

The major countries studied in the Europe Managed Security Services Market are U.K, Germany, Italy, France, Spain and Russia. The cost associated with security breaches has grown substantially in the ...

  • Business Process Outsourcing
  • Cybersecurity
  • IT Services
  • Europe
  • Market Size

Western European IT Outsourcing Services Forecast, 2016-2020

  • $ 4500
  • May 2016
  • 12 pages

This IDC study presents a forecast for the IT outsourcing (formerly the "IS outsourcing") market in Western Europe for 2016-2020. Typically, IT outsourcing involves the management by an outsourcer of the ...

  • Business Process Outsourcing
  • IT Outsourcing
  • Europe
  • Western Europe
  • Forecast

2015 Europe Contact Center Outsourcing Buyer’s Guide

  • $ 10000
  • August 2015
  • 113 pages

This research study provides analyst commentary on the most important market forces affecting outsourcing trends in Europe for 2015 . This extensive Market Insight will provide enterprise organizations ...

  • Business Process Outsourcing
  • Europe
  • M&A

2015 EMEA Contact Center Systems Buyers Guide

  • $ 10000
  • June 2015
  • 84 pages

Flexibility is the Key for Maintaining Relevance The landscape for choosing a contact center solutions partner has become complex with dozens of options across contact center system, cloud, and business ...

  • Business Process Outsourcing
  • Call Center
  • Africa
  • Europe
  • Middle East

2015 EMEA Hosted/Cloud Contact Center Buyers Guide

  • $ 10000
  • April 2015
  • 77 pages

Scope The market for hosted and cloud contact centers has rapidly taken off, surpassing that of contact center systems revenue. Narrowing the list of vendors to investigate can be time-consuming. The ...

  • Business Process Outsourcing
  • Call Center
  • Europe

Vendor and Sourcing Management: ISO 37500 -- Setting Global Outsourcing Standards

  • $ 4546
  • March 2015
  • 11 pages

This IDC study informs outsourcing buyers of the importance of a well-defined methodology for managing the outsourcing life cycle. Outsourcing of IT and business processes is much more complicated than ...

  • Business Process Outsourcing
  • IT Outsourcing
  • IT Services
  • Europe
  • World

What Next After Cloud Fatally Damages IT Outsourcing in Europe?

  • $ 500
  • January 2015
  • 4 pages

The market for traditional IT outsourcing is being reshaped by cloud services, with IDC not expecting any growth for this market in Western Europe for the next five year, which is IDC's current forecast ...

  • Business Process Outsourcing
  • IT Outsourcing
  • IT Services
  • Europe
  • Forecast


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Global ICT Economic Impact

  • March 2017
  • 84 pages
  • Business Process Outsourcing
  • Europe
  • Deutsche Telekom AG
  • Ericsson Group
  • Telefónica, S.A.

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