In 2023, the production in the call centres activities sector in Norway stood at 2.55 billion Norwegian Krones. For the year 2024, the production is forecasted to be 2.59 billion Norwegian Krones, reflecting a year-on-year increase of approximately 1.57%. The subsequent years show a steady growth, with the forecast values reaching 2.63 billion in 2025 (a 1.54% increase from 2024), 2.67 billion in 2026 (a 1.52% increase from 2025), 2.72 billion in 2027 (a 1.87% increase from 2026), and 2.76 billion in 2028 (a 1.47% increase from 2027). When analyzing the compound annual growth rate (CAGR) over the forecasted five-year period from 2024 to 2028, the average annual growth is approximately 1.59%.
Future trends to watch for in the Norwegian call centres activities sector include technological advancements in artificial intelligence and automation, which may drive efficiencies and potentially impact workforce dynamics. Additionally, the increasing importance of customer experience management and the potential for nearshoring or onshoring trends due to geopolitical dynamics may further influence production levels in the sector.
