Employment in the Call Centres Activities Sector in Poland displayed varying trends over the past decade. In 2023, the employment stood at 12.76 thousand FTE, with a year-on-year increase of 0.87%. This sector experienced significant fluctuations, with notable declines in 2016 (-20.82%) and moderate increases in subsequent years, peaking in 2018 at 13.36 thousand FTE.
Between 2018 to 2023, the sector's Compound Annual Growth Rate (CAGR) was approximately -0.92%, indicative of a slight downward trend. However, forecasts from 2024 onwards are more optimistic, with expected gradual increases each year, culminating in a forecasted employment of 13.29 thousand FTE by 2028, reflecting a CAGR of 0.65% and a five-year growth rate of 3.3%.
Future trends to watch for include the impact of increasing automation on employment and the potential shift towards hybrid or remote working models in the call centre industry. Additionally, demand for multi-lingual support and technological integration may drive sector growth.
