The interaction with public authorities via the internet in Lombardy was below 38.15% in 2023. From 2024 onwards, forecasts indicate a steady increase, reaching 38.51% by 2028. This represents a slight average annual growth rate (CAGR) through these years, with the year-on-year percentage changes being minimal.
Future trends to watch include:
- Increased digital transformation of public services could boost internet interactions.
- Policy changes promoting digital literacy may further enhance engagement.
- Technological advancements, such as improved internet infrastructure, could accelerate these trends.
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