The analysis of business mobile voice call volume in the UK from 2013 to 2023 shows a gradual decline. In 2013, the volume was 23.4 billion minutes, rising to 24.8 billion in 2014 before starting a consistent decrease. By 2023, the volume stood at 21.8 billion minutes. This trend represents a year-on-year decline of 1.36% in 2023. The calculated 5-year CAGR of -1.24% indicates a steady reduction in usage.
Looking ahead, the forecasted data for 2024-2028 continue this downward trend, with an anticipated 5-year CAGR of -1.04%, suggesting a projected usage of 20.4 billion minutes by 2028. The forecasted annual percentage decrease for the next five years is about 1.04%, amounting to a 5.12% decrease over this period.
Future trends to watch for include the potential impact of alternative communication platforms like VoIP and collaboration tools on traditional business mobile voice calls. Additionally, advancements in 5G technology and the integration of voice AI assistants might influence the overall business communication landscape, further affecting the volume of traditional mobile voice calls.
