In 2023, the turnover of collection agencies and credit bureaus services in France stood at a significant level, forming the basis for projected data from 2024 onwards. The forecast for 2024 indicates a turnover of 676.2 million euros and shows a gradual decline, reaching 667.7 million euros by 2028. This suggests a shrinking market with slight year-on-year decreases each year.
The key trend to monitor is the consistent decline in turnover, averaging a negative growth rate over the five-year period. The industry faces challenges such as increased digitalization and consumer privacy concerns, impacting traditional models. Future trends to watch for include advancements in AI and machine learning, influencing debt collection efficiency and accuracy, potentially offsetting declines with technological innovations.
