In Friuli-Venezia Giulia, the percentage of individuals having interacted with public authorities via the internet stood at approximately 37.8% in 2023. From 2024 to 2028, there is a gradual decline, with the forecasted figures decreasing from 37.75% to 37.49%. The average annual decline or compound annual growth rate (CAGR) over this period is minimal, reflecting a stable yet slight downward trend.

Future trends to watch for include:

The digitalization initiatives by the government that may potentially reverse this decline.
Increased adoption of online services by older populations.
Technological advancements making online interactions more accessible and efficient.