Gross investment in the call centres sector in Belgium has experienced significant fluctuations between 2013 and 2022. Notable peaks occurred in 2014 (20.73% YoY) driven by increased demand, and in 2018 (26.53% YoY). A consistent decline from 2015 to 2017 was observed, with a slow recovery from 2018 through 2023 at around 0-3.23% YoY growth. The CAGR over the last five years indicates an average variation of -0.35% annually up to 2028.
Future Trends to Watch: Factors such as technological advancements in AI and automation, the shift towards omnichannel customer service solutions, and global economic conditions could considerably influence investment trends in the call centre sector in Belgium in the coming years.