The turnover per employee for UK call centers is forecasted to grow steadily from 72.1 thousand euros in 2024 to 78.5 thousand euros in 2028. In 2023, this figure stood at 70.4 thousand euros, suggesting a consistent upward trend. Year-on-year growth rates suggest an average annual increase of approximately 2% over the forecast period, with a compound annual growth rate (CAGR) of around 2.1% over five years.
Future trends to watch for include the impact of increasing digital transformation on call center efficiency, the potential shift towards remote work models, and the ongoing influence of AI and automation in customer service strategies. These factors could further enhance productivity and turnover per employee in the long term.
