In 2023, the percentage of individuals in East Midlands interacting with public authorities via the internet stood below 77.3%. The forecasted data from 2024 to 2028 shows a positive upward trend, with a year-on-year increase: 3.38% in 2025, 3.26% in 2026, 3.14% in 2027, and 3.03% in 2028. These incremental growth rates suggest a consistent increase in digital public service engagement, with a compound annual growth rate (CAGR) of approximately 3.2% over five years.
Future trends to watch for include:
- The impact of enhanced digital infrastructure on further increasing engagement rates.
- The role of government initiatives in promoting digital literacy and accessibility.
- Potential barriers such as digital exclusion and their influence on the adoption curve.
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