Gross investment in the UK retail sale via mail order houses or via internet sector demonstrated significant growth over the last decade, peaking at £1060.0 million in 2023. The year-on-year growth for 2023 was 3.69%. Over the past five years, the sector showed an average annual growth (CAGR) of 0.51%, reflecting both recovery from previous declines and a move towards greater investment stability.
Future trends to watch for in this sector include:
• The continued shift towards digital shopping platforms, driven by technological advancements and changing consumer preferences.
• The impact of emerging technologies such as AI and augmented reality on enhancing customer experiences and operational efficiencies.
• Adaptations to new regulations and policies aimed at the sustainability of e-commerce and mail-order retailing.