In 2024, Hungary leads the European call center industry with the highest share of high-growth enterprises, followed closely by Slovakia and Lithuania. The Czech Republic and Portugal show moderate levels of high-growth enterprises. Italy, Romania, Norway, and Latvia demonstrate significantly lower shares, with Latvia having the smallest proportion. The short-term trend shows certain Central and Eastern European countries reinforcing their leadership.
Future trends to watch include potential expansions in Eastern Europe due to favorable economic conditions, digital transformation, and policy incentives. Western European countries may experience growth through innovation and technological advancements to remain competitive.
Top countries in Share of High Growth Enterprises in the Population of Active Enterprises in Call Centers by Country
| # | 9 Countries | Percent | Last Year | |
|---|---|---|---|---|
| 1 | 1 Hungary | 56.61 | 2023 | View data |
| 2 | 2 Slovakia | 52.8 | 2023 | View data |
| 3 | 3 Lithuania | 48.35 | 2023 | View data |
| 4 | 4 Czech Republic | 31.21 | 2023 | View data |
| 5 | 5 Portugal | 27.63 | 2023 | View data |
| 6 | 6 Italy | 17.6 | 2023 | View data |
| 7 | 7 Romania | 8.37 | 2023 | View data |
| 8 | 8 Norway | 7.37 | 2023 | View data |
| 9 | 9 Latvia | 2.51 | 2023 | View data |
