Belgium's Call Centre Activities Sector experienced considerable fluctuations from 2013 to 2023. The sector observed growth peaks in 2014 and 2017, marked by a year-on-year increase of 5.73% and 4.9%, respectively. However, in 2018, the sector faced a dramatic decline of -36.54%. Thereafter, it showed signs of rebound with a notable rise of 26.19% in 2020, but then encountered minor declines in the subsequent years. In 2023, the turnover stood at 423.5 million Euros.
Moving forward, the forecast indicates a stabilizing trend with minimal changes, reflecting an average annual reduction of -0.05% (CAGR) over the next five years (2024-2028). Key factors to watch for include technological integration, customer service automation, and potential economic impacts on service demand.
