In 2023, the wages and salaries of call centers in Austria stood at 144.6 million Euros. Over the last two years, this sector saw a modest increase of 0.91% year-on-year in 2023 and 0.99% year-on-year in 2022. The CAGR over the past five years is 1.29%, indicating a slow but steady growth trend since 2019.

The historical data shows fluctuations, with a peak in 2016 followed by a decline and subsequent recovery. After an initial growth phase up to 2016, wages experienced a significant drop in 2017 and 2018. However, stability regained from 2019 onward is reflected in the year-on-year variations and moderate positive CAGR.

Future trends to watch for:

Forecasted growth until 2028 suggests a modest CAGR of 0.56%.
Potential impacts of automation and AI on call center operations and their corresponding effect on wages
Shifts in the job market including remote working trends, and how these influence the call center industry in Austria.