The forecast for individuals interacting with public authorities via the internet in Berlin indicates a consistent, albeit slight, upward trend from 2024 to 2028, starting at 67.98% in 2024 and reaching 68.06% by 2028. This stability in growth rates underscores a gradual adoption of online public services. Based on historical data, there would be a need to refer to the interaction levels in 2023 to assess continuity, but current figures project a stagnation rather than exponential growth.

Future trends to watch for include technological advancements and digital infrastructure improvements that could catalyze more significant growth in usage. Enhanced e-government services, user interface upgrades, and increased digital literacy could influence the growth trajectory. Additionally, policy changes affecting internet access and public service delivery methods could also impact future interaction levels. Observing these trends will be crucial to understanding and supporting digital transformation in public service interaction.

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