In 2023, the percentage of individuals having submitted completed forms via the Internet to public authorities in Northwest Italy was 26.71%. Forecasts indicate a steady increase from 2024 to 2028, with an annual growth rate of approximately 1.08% from one year to the next. Between 2023 and 2028, the compound annual growth rate (CAGR) is estimated at 3.75%, reflecting a growing reliance on digital platforms for interactions with public authorities.

Future trends to watch include:

Increased digital literacy and infrastructure improvements accelerating online government service adoption.
The impact of enhancements in digital security and user experience on further boosting these figures.
Government policies and initiatives aimed at facilitating digital transformation in public administration.