Forecast: Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months in Wales (UK)

As of 2023, 63.5% of individuals in Wales interacted with public authorities via the Internet. The forecasts from 2024 to 2028 suggest a steady increase in this behavior. Specifically, the percentage is expected to rise incrementally each year, reaching 72.76% by 2028, marking about a 14.58% increase over the five-year period. The Compound Annual Growth Rate (CAGR) over these years is approximately 3.21%, indicating gradual but consistent adoption.

Future trends to watch for include technological advancements, digital literacy programs, and policy changes aiming to enhance digital interactions with public services. Monitoring these factors will be crucial for maintaining and potentially accelerating growth.