Forecast: Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months in Scotland (UK)

In 2023, the percentage of individuals in Scotland interacting online with public authorities stood as the benchmark for our forecasted data. From 2024, projections indicate a year-on-year increase, rising from 63.26% to 70.55% by 2028. The year-on-year growth suggests a steady adoption, showing an approximate average growth rate of 2.74% annually over five years (CAGR). This upward trend signals an increasing reliance on digital channels for public services, likely driven by enhanced access, improved platforms, and user demand for convenience.

Future trends to watch for include the potential impact of digital literacy, access inequities, and governmental initiatives aimed at improving online public service platforms, which could accelerate or decelerate these forecasts.