The interaction rate with public authorities via the internet in Insular Italy stood at an estimated 39% in 2023. Forecast data from 2024 to 2028 shows a consistent upward trajectory, with year-on-year increases of approximately 6% to 3% in subsequent years. The compound annual growth rate (CAGR) over the forecast period reflects a positive trend of about 4% annually.

Future trends to watch for include:

Growth in digital infrastructure and internet accessibility, which could accelerate interaction rates.
Potential governmental policy incentives promoting digital engagement.
Technological advancements in digital services, making online interactions more appealing and efficient.