In North West England, the percentage of individuals interacting with public authorities via the Internet is projected to grow steadily from 73.31% in 2024 to 83.25% in 2028. Starting from an actual figure of 71% in 2023, this indicates a consistent increase each year. Year-on-year, the growth rate hovers around 2.47% to 3.04%. The five-year compound annual growth rate (CAGR) is approximately 3.26%, demonstrating a persistent upward trend.
Future trends to watch for include the impact of improved digital infrastructure and e-government services, which could further boost online interactions with public authorities, and the influence of digital literacy programs on citizen engagement.
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