The forecast indicates a steady increase in the number of individuals in Scotland submitting completed forms to public authorities online, from 50.11% in 2024 to 60.92% in 2028. The annual growth rate (CAGR) is around 4.89%. Compared to 2023, there is a clear upward trend reflecting increasing digital engagement with public services.

Future trends to watch for:

Potential acceleration in growth driven by improvements in digital infrastructure.
Factors influencing online adoption, like cybersecurity measures and digital literacy programs.
Changes in government policies encouraging more online interactions.