The number of persons employed in call centers in Switzerland stood at 3.37 thousand in 2023. Forecasted data from 2024 to 2028 shows steady growth, with employment rising to 3.43 thousand in 2024 and reaching 3.66 thousand by 2028. Year-on-year growth percentages are as follows: 1.75% from 2024 to 2025, 1.43% from 2025 to 2026, 1.69% from 2026 to 2027, and 1.67% from 2027 to 2028. The compounded annual growth rate (CAGR) for the five-year period from 2024 to 2028 is approximately 1.63%.

Future trends to watch for include:

Increased adoption of automation and artificial intelligence, which could influence employment rates.
Shifts in consumer behavior and preferences regarding customer service channels.
Potential regulatory changes impacting outsourcing and labor practices.
Technological advancements providing new opportunities for efficiency and service delivery in call centers.