The data indicates that wages and salaries in call centers in France experienced a fluctuating trend from 2013 to 2023. Notably, there were several instances of year-on-year declines, particularly steep falls in 2014 (-20.16%) and 2020 (-13.65%). In 2023, wages stood at 0.8596 billion euros with a modest increase of 0.99% from the previous year. The CAGR over the past five years shows an average annual decline of 1.6%.
From 2024 onwards, the forecasted data suggests a continual gradual decline in wages and salaries, with the forecasted 5-year CAGR projected at -1.46%, translating to a forecasted growth rate of -7.1% by 2028.
Future trends to watch for include the impact of automation and AI on staffing needs, possible further cost-cutting measures, and potential macroeconomic factors that could affect wage levels in the call center industry in France.
