In 2024, Hungary leads in number of young high growth enterprises, or gazelles, in call centers in Europe, with eight enterprises. Romania and Italy follow with five each. The Czech Republic and Portugal both host three, while Slovakia, Latvia, Norway, and Lithuania trail with two and one enterprise respectively. Year-on-year variations highlight substantial growth in Hungary (31.95%) and increases in Portugal (8.45%) and Slovakia (14.87%), whereas Italy saw a decline (-3.58%).
Looking forward, growth trends in the European call center sector may hinge on technology adoption and regulatory changes. Key future trends to monitor include:
- Impact of digital transformation and AI on operational efficiency and enterprise growth.
- Regulatory adjustments and workforce availability affecting growth potential in emerging markets.
- The influence of economic conditions on funding availability for young enterprises.
- Cultural shifts towards remote work models shaping operational strategies.
Top countries in Number of Young High Growth Enterprises (Gazelles) in Call Centers by Country
| # | 9 Countries | Units (Enterprises) | Last Year | YoY | 5-years CAGR | |
|---|---|---|---|---|---|---|
| 1 | 1 Hungary | 8 | 2023 | +33.33% | +31.95% | View data |
| 2 | 2 Romania | 5 | 2023 | 0% | +4.56% | View data |
| 3 | 3 Italy | 5 | 2023 | 0% | -3.58% | View data |
| 4 | 4 Czech Republic | 3 | 2023 | 0% | 0% | View data |
| 5 | 5 Portugal | 3 | 2023 | 0% | +8.45% | View data |
| 6 | 6 Slovakia | 2 | 2023 | 0% | +14.87% | View data |
| 7 | 7 Latvia | 1 | 2023 | 0% | View data | |
| 8 | 8 Norway | 1 | 2023 | 0% | View data | |
| 9 | 9 Lithuania | 1 | 2023 | 0% | View data |
