The retail sale via mail order houses or via the internet sector in the UK has seen a substantial rise from 8.49 billion pounds in 2013 to 18.04 billion pounds in 2023. The year-on-year variations have ranged widely, peaking at 35.36% in 2018 and taking a notable dip of -23.6% in 2016. Over the most recent two years, the sector grew by 4.02% in 2023 and experienced a slight decline of -0.69% in 2022. The compound annual growth rate (CAGR) over the last five years was 6.61%, indicating a moderate yet steady growth.
Looking ahead, the forecast for 2024 and onwards shows a continued, though decelerated growth with a forecast 5-year CAGR of 2.59%, culminating in a projected value of 21.36 billion pounds by 2028. This suggests a stable but slower growth trajectory, likely influenced by market maturity and saturation.
Future trends to watch for include the integration of advanced technologies like AI and machine learning for personalized shopping experiences, the expansion of mobile commerce, and potential regulatory adjustments impacting the e-commerce sector. Additionally, sustainability trends and consumer demand shifts toward greener options could drive future innovation and market shifts.