Between 2013 and 2023, the production in the call centres activities sector in Poland experienced both significant fluctuations and steady upward trends. From 2013 to 2016, the sector saw notable variability, with both increases and declines in production levels. However, from 2017 onward, the sector demonstrated a marked upward trajectory. By 2023, the sector stood at 3.0 billion Zloty, exhibiting consistent year-on-year growth. Over the last five years, the compound annual growth rate (CAGR) was 5.19%, indicating robust growth.
The forecasted data suggest continued growth in the sector, with projections showing it reaching 3.66 billion Zloty by 2028, marked by a forecasted 5-year CAGR of 3.11%. Future trends to watch for include technological advancements in customer service automation, increased adoption of AI-driven solutions, and potential market consolidation as firms strive for efficiency and cost reduction.
