Based on the data, the turnover of call centers in Norway has been on a consistent decline from 2013 to 2023, decreasing from 273.8 million euros to 196.8 million euros. The year-on-year variation has shown negative percentages annually, except for brief positive growth in 2017 and 2018. The compound annual growth rate (CAGR) for the last five years leading to 2023 is -3.94%. By 2028, the forecasted CAGR over five years is expected to be -2.77%, indicating a slower but continued decline, with an overall forecasted decrease of 13.11% in turnover from 2023 to 2028.

Future trends to watch for:

Shifts in technological advancements such as AI and automation impacting call center operations.
Changes in consumer behavior and preferences towards digital customer service.
Potential regulatory changes affecting the industry.
Global outsourcing trends shifting away from Norway.