Forecast: Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months in Northwest Italy

In 2023, 37.5% of individuals in Northwest Italy interacted with public authorities online. From 2024, an upward trend begins with the forecast reaching 37.91% in 2028, indicating gradual increases annually. The year-on-year growth, while modest, reflects a consistent positive trend with a compound annual growth rate (CAGR) pointing to stable growth. This trend suggests an increased reliance on internet-based interactions with public authorities.

Future trends to watch for include technological advancements in e-governance, increased digital literacy among the population, and improvements in digital infrastructure, which could accelerate the adoption rate and further boost citizen engagement via the internet.