Forecast: Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months in South East England (UK)

The forecast for individuals in South East England interacting with public authorities online shows a gradual increase from 2024 through 2028, rising from 64.4% to 64.75%. With a steady year-on-year growth of approximately 0.11% from 2024 onwards, this indicates a modest yet consistent upward trend in digital engagement with public services. Given the baseline noted for 2023, the annual compound growth rate (CAGR) over the 5-year forecasted period is expected to reflect minimal change, indicating a stabilized market for such interactions. Factors contributing to this trend include improved digital infrastructure and greater public trust in online systems.

Future trends to watch for include the potential impact of technological advancements, such as artificial intelligence and increased mobile accessibility, which could further streamline interactions with public authorities, and demographic shifts in digital literacy that may influence online engagement rates.