The employment in the call center activities sector in France has seen a decreasing trend from 2013 to 2023. The number of employees stood at 31.56 thousand in 2023, reflecting a consistent decline from 50.04 thousand in 2013. Over the past five years, the sector experienced an average annual reduction (CAGR) of approximately -2.82%. Significant year-on-year variations include a sharp decline of 23.75% in 2017 and an increase of 12.16% in 2021, though the long-term trajectory remains downward.

Future trends to watch for include:

Continued decline in employment, with a forecasted 5-year CAGR of -4.8% leading to a projected employee count of 23.38 thousand by 2028.
The potential impact of automation and AI on employment levels.
Shifts in market dynamics and customer service outsourcing strategies.