In 2023, European call center wages and salaries varied significantly by country, with Germany, Spain, and the United Kingdom leading in value. Germany’s modest decline by -1.53% was contrasted by significant growth in Portugal (17.99%) and Greece (13.57%). Eastern European markets like Hungary and Bosnia and Herzegovina showed robust increases, at 49.29% and 36.1% respectively. Conversely, established markets like France and Denmark saw declines.
Over the last five years, the compound annual growth rate (CAGR) has highlighted sustained growth in emerging markets, reflecting increasing investment and economic activity. Countries like Serbia, Croatia, and Cyprus have shown notable upward trends, while some Western European countries experienced either slow growth or slight declines.
Key future trends to watch for:
- The sustained wage growth in Eastern Europe, driven by increased outsourcing and investment.
- The stabilization or potential decline in Western Europe due to market saturation and cost-cutting measures.
- Impacts of automation and AI on reducing labor costs or shifting wage structures.
Top countries in Wages and Salaries of Call Centers by Country
| # | 10 Countries | Million Euros | Last Year | YoY | 5-years CAGR | |
|---|---|---|---|---|---|---|
| 1 | 1 Germany | 2,040 | 2023 | -6.19% | -1.53% | View data |
| 2 | 2 Spain | 1,980 | 2023 | +2.52% | +4.72% | View data |
| 3 | 3 United Kingdom | 1,510 | 2023 | -0.13% | +2.81% | View data |
| 4 | 4 Italy | 1,020 | 2023 | +1.65% | +1.04% | View data |
| 5 | 5 France | 852.3 | 2023 | +0.99% | -1.6% | View data |
| 6 | 6 Portugal | 534.7 | 2023 | +13.62% | +17.99% | View data |
| 7 | 7 Romania | 340 | 2023 | +6.25% | +4.05% | View data |
| 8 | 8 Sweden | 248.6 | 2023 | -1.11% | +0.28% | View data |
| 9 | 9 Greece | 246.7 | 2023 | +5.43% | +13.57% | View data |
| 10 | 10 Poland | 228.9 | 2023 | +1.42% | +0.2% | View data |
