In 2023, voice calls in the UK stood at 48.1 billion minutes. The forecast shows a decline from 44.6 billion minutes in 2024 to 31.0 billion in 2028, illustrating a consistent downward trend. Year-on-year, the decline is approximately 7.8% from 2024 to 2025 and maintains a similar rate through to 2028. The compound annual growth rate (CAGR) over this five-year period is approximately -7.6%, indicating a significant reduction in voice call volume.
Future trends to watch for include the potential impact of digital communication alternatives such as VoIP and messaging apps, which may continue to erode traditional voice call usage further. Additionally, evolving consumer preferences towards data-driven communication services could accelerate this decline.
