The employment levels in call centers in Spain have seen a steady increase over the past decade. In 2023, the number of persons employed was 119.06 thousand, marking a 2.42% year-on-year increase from 2022. Over the last five years, the sector experienced an average annual growth rate (CAGR) of 2.77%. Future forecasts indicate continued growth, with an expected CAGR of 1.72% over the next five years, leading to an 8.92% growth rate from 2023 to 2028.

Key trends to watch:

Adoption of advanced automation and AI technologies, potentially impacting employment levels.
Increasing demand for multilingual support as global business operations expand.
Shift towards remote and hybrid working models which could influence employment patterns and workforce management in call centers.