The number of persons employed in the call centers activities sector in Sweden has been declining consistently from 2013 to 2023. In 2023, the employment stood at 11.34 thousand, representing a decline from 14.7 thousand in 2013. The sector saw significant fluctuations with notable year-on-year decreases, particularly in 2015 (-6.33%) and 2021 (-5.3%). The past five years indicate an average annual decrease (CAGR) of -1.95%. Moving forward, the forecast suggests a continued decline with an estimated CAGR of -1.95% from 2024 to 2028, resulting in a total drop of 9.39% over this period.
Future trends to watch for include:
• Impact of automation and AI technologies on job reductions.
• Shift towards remote and flexible working conditions influencing employment numbers.
• Changing demands for customer support services which may affect employment patterns.
• Economic factors and their potential impact on outsourcing strategies by businesses.
