The production in the Call Centres Activities sector in Estonia stood at 30.2 million euros in 2023. The sector experienced fluctuations over the past decade, with notable peaks in 2016 and 2017, and a subsequent dip in 2019. From 2020 onwards, the sector showed moderate year-on-year increases, stabilizing around the 30 million euro mark by 2023. The average variation per year over the last five years (2018-2023) showed a negative trend, with a CAGR of -2.11%. Forecasts suggest a modest growth rate, with a 5-year CAGR of 0.2%, reaching 30.6 million euros by 2028.
Future trends to watch for include:
- Technological advancements in automation and AI, which may impact the demand for traditional call center services.
- Shifts in global outsourcing trends, potentially influencing Estonia's competitiveness in the call centre sector.
- Regulatory changes within the EU that could affect the operations and profitability of call centres in Estonia.
