The number of persons employed in the Call Centres Activities sector in Turkey is predicted to grow steadily from 2024 to 2028, showing significant growth over the period. Starting at 101.78 thousand employees in 2024, the number rises to 121.51 thousand by 2028. Notable year-on-year growth indicates a healthy industry trajectory, with the sector seeing year-on-year increases of approximately 4.92% to 4.18% from 2024 to 2028. As of 2023, the actual employment figure positions this forecast within a broader context.
Future trends to watch for include technological advancements like AI and automation, which could impact employment either by reducing the need for human operators or by creating new tech-related roles within call centers. Additionally, shifting customer service paradigms, such as increased demand for multilingual support and remote working opportunities, may further influence employment trends in this sector.
