The gross investment in the call centres activities sector in Chile was 20.8 billion Chilean Pesos in 2023. Forecasted values for 2024 through 2028 show a consistent upward trend, starting at 21.74 billion in 2024 and reaching 25.62 billion by 2028. The year-on-year growth from 2024 to 2025 is 4.6%, from 2025 to 2026 is 4.3%, from 2026 to 2027 is 4.0%, and from 2027 to 2028 is 3.8%. Over the five-year period from 2023 to 2028, the Compound Annual Growth Rate (CAGR) is approximately 4.1%.
Future trends to watch for include the adoption of advanced AI technologies and automation that could further drive efficiencies in call centres. Additionally, there will likely be ongoing investments in cybersecurity and data protection, influenced by increasing regulatory requirements.