The employment in the Call Centre Activities sector in the Netherlands has shown steady growth from 2013 to 2023, increasing from 8.51 thousand FTEs to 13.94 thousand FTEs. The period saw significant year-on-year variations, with highlights including a 25.28% increase in 2013, a 19.95% rise in 2019, and more stable growth rates of around 2-4% in the recent years leading up to 2023. The Compound Annual Growth Rate (CAGR) over the past five years stood at 5.83%.
Forecasts for employment from 2024 to 2028 indicate a continuing upward trend, with a forecasted CAGR of 2.1%. By 2028, employment is expected to reach 15.9 thousand FTEs, achieving a cumulative growth rate of 10.93% over five years.
Future trends to watch for include the impact of technological advancements, such as AI and automation, on employment in the sector, as well as the potential shifts in customer service models due to evolving consumer preferences and business process outsourcing trends.
