The production value of call centers in Belgium has seen significant fluctuations from 2013 to 2023. There were notable increases in certain years, such as 2014 and 2017, with year-on-year growth rates of 5.71% and 4.83%, respectively. However, the sector faced a substantial decline in 2018 with a -36.43% drop, followed by a moderate recovery in subsequent years. By 2023, the production value stood at 415.5 million Euros, marking a slight decline from the previous year at -0.26%. The 5-year CAGR from 2018 to 2023 was relatively stable at -3.71%.
Future outlook for the call center sector in Belgium suggests a continuation of the current trend with a slow decline. Forecasts indicate a 5-year CAGR of -0.21% from 2024 to 2028, translating to a relatively stable yet slightly decreasing market value. Key areas to watch for include advancements in automation and AI, changes in labor costs, and evolving customer service methodologies that could impact the demand for traditional call center services.
- 2013: +6.61% YoY
- 2014: +5.71% YoY
- 2015: -3.46% YoY
- 2016: +4.87% YoY
- 2017: +4.83% YoY
- 2018: -36.43% YoY
- 2019: +4.06% YoY
- 2020: +29.5% YoY
- 2021: -3.11% YoY
- 2022: -0.26% YoY
- 2023: -0.26% YoY
- 2028 Forecast: 5-year CAGR -0.21%
- 2028 Forecast: 5-year Growth Rate -1.04%
